Application Support Engineer

16 hours ago

Makati, Philippines Payreto Services Inc. Full time

What We Offer Competitive Salary Packages Professional Development Opportunities Hybrid Work Setup Equipment Provided WHAT WILL YOU DO? Provide application support for client's point-of-sale (POS) products Maintain the health of the applications by regular proactive monitoring and remediating any issues related to application availability and/or performance Collaborate with external/internal support teams to ensure smooth functioning of the application and resolution of issues Collaborate with internal/external developers for bug fixes/product enhancements Execute incident management processes; business communication, notification, escalation, and ensuring root cause analysis is completed and permanent corrective actions are implemented. Responsible for IT change management process including participation in Change Advisory Board (CAB) and performing impact assessment of potential changes executed by key service providers Provide after-hours support for incidents and changes including participation in the 24/7 on-call roster Support project work; production/non-production testing, operational support process/documentation, implementation support. Develop and maintain internal/external knowledgebase articles Identify process improvement opportunities and proactively work to address this via implementing automated solutions WHAT SHOULD YOU HAVE? Minimum 3 years in an application/production support role or equivalent preferably in payments industry. Operational experience in a 24/7 high availability, real-time payments processing environment Strong documentation and communication skills Strong analytical abilities, troubleshooting, and problem-solving skills Experience in using ITSM tools e.g. ServiceNow, Jira Helpdesk Passionate for resolving customer Issues and maintaining the application availability. Pre/Post verification testing activities before/after code deployment Release and deployment management. Incident, problem, and Change management using ITIL best practices. Technical (Base): Knowledge of cloud technologies, web services, APIs Performing API Testing via client test tools eg Postman, Insomnia.rest Running / executing Python scripts Able to review API documentation (internal + external) and test APIs Able to review code from external developers - inline with in-house/external product APIs Troubleshooting issues using logging tools eg Opensearch / AWS Cloudwatch Proactive monitoring using APM tools like New Relic, Dynatrace etc. Desirable: Knowledge in Payment processes - Authorization, Settlement, Funding, common Acquirer/Payfac activities Knowledge of Payment protocols/regulations: ISO8583, PCI-DSS, DUKPT, 3DS EMVCo Able to pull, push, merge, rebase code using Version Control Systems (Git) Able to write Python scripts (utilising common frameworks - Requests, Flask etc) Knowledge in Javascript/Typescript languages (Frameworks - Nest.js, React) Exposure to AWS services - EC2, Cloudwatch, RDS - PostgreSQL Containerisation (Docker) #J-18808-Ljbffr

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