Application Support Engineer

4 weeks ago

Makati, Philippines Infinite Services Full time

As an Application Support Enginee r at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW Observ e (observability) and ANOW Automat e (workload automation). You will be part of a 24/7 support operatio n, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME ) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction. Who are you? An experienced L3-L4 support engineer, system administrator, DevOps engineer, SR E, or even a software develope r looking to move into a customer-facing technical support role. What you have: Proficient in Linux and shell scripting Proficient in Relational DBMS such as Oracle, Postgres, DB2, etc. (including Database management) Knowledge of Systems administration and IT infrastructure services (OS, network, cloud, containers, etc.) Knowledge of Java, Groovy or any object-oriented programming language An understanding of multi-tiered web applications and services, as well as the underlying infrastructure Ability to communicate clearly and effectively Experience in a customer-facing technical role and leading escalation calls A self-starter – can work and learn independently A knack for problem-solving and creative thinking Works efficiently and continuously looks for ways to optimize work routines 8-10 years of experience Bachelor’s Degree in Computer Science, Information Technology, Information Systems or any related course. Graduates of other programs with needed skills are also welcome Good to have: Product testing knowledge/experience Worked with diverse Customers of different cultures #J-18808-Ljbffr

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