Cloud Support Service Engineer

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. ABOUT THE ROLE & TEAM Within Ingenico's Support & Operation Services department, a new position has been opened to provide technical support expertise to Ingenico's international partners on Ingenico's cloud solutions (M360). M360 offers a wide range of integrated services ranging from security tools to terminal estate management through transaction and digital reporting services on a wide range of Android and Linux products in the payment sector. Being the candidate, your previous experiences have demonstrated your ability to understand Cloud and Microservices design and solutions and have given you a level of expertise in supporting this type of Could solution to enable you to carry out an in-depth analysis to identify the root cause of possible discrepancies, to propose solutions and when necessary, involve the R&D development teams to provide a solution. Last level of technical support within Support & Operational services, you will be considered by our regional organizations and partners as the point of contact for all functional technical aspects related to M360 solutions. This position requires strong relational and technical skills and the ability to effectively articulate issues and solutions in a multicultural organization. WHAT YOU’LL DO OPERATION & PROCESS Analysis of issues reported by Regional Organisations and propose solution when applicable. Searches dysfunction reasons and provide recommendations or corrections, with support of R&D. Guides regions to manage the M360 deployed solution. Provides daily support for terminal Estate configuration and setting across the whole world. Provides daily support to customers in setting up their terminal solutions interacting with M360. Validates that solutions given to regions are in line with customer expectations. LIAISON Works closely with R&D team to ensure all the priority of the issues are well defined. Works with R&D team to ensure all the products and solution offering are aligned. Works with project management team to ensure projects priority are correctly defined. Requirement gathering with Customer to ensure all evolution and support requests are well aligned between the Customer and R&D for all new features, change requests and bug fixes. Leads the technical meeting and discussion between customer & R&D when needed. REPORTING Ensures efficient follow up of the Jira ticket status. Maintains a global view on ongoing support activity mandated by the customer. Identify to R&D development team field issues allowing to improve product and service deliveries. ABOUT YOUR SKILLS Strong problem-solving skills. Excellent written and verbal communication skills in English. Strong collaboration skills, with the ability to communicate effectively with people from diverse cultural backgrounds. Ability to work under pressure. Bachelor’s or master’s degree in computer science, Information Technology, or Software Engineering, or approximately three years of experience in an equivalent position with expertise in cloud and microservices-deployed solutions. Previous experience in Java development for web and application servers. Experience in software migration and system integration. Experience working with ticketing systems and software version management. TECHNICAL SKILLS Strong expertise in web and application servers (Java, PostgreSQL, REST API). Good knowledge of cloud and microservices architecture, particularly involving Spring Boot. Solid understanding of networking protocols and client-server architectures. Knowledge of Linux and Android is a plus. Experience in the payment domain or related sectors is a plus. Telecom layer: TLS, TCP/IP, DHCP, DNS, IP sockets. Frameworks: Tomcat, Spring Boot, Spring Cloud. AAP/EEO Statement Ingenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr