Consumer L&D SME Trainer Lead Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In‑person participation is required throughout the year. Team and company‑wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Ready to #LiveCrypto? Who you are: You’ve got positive energy. You’re optimistic about the future and determined to get there. You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. You have a “can do” attitude. Our teams create high‑quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. The SME L&D Trainer Lead Analyst is responsible for delivering comprehensive new hire onboarding, advanced - cross‑skilling and train‑the‑trainer sessions to significantly drive quality, performance, and operational excellence. You will lead collaborative efforts with cross‑functional partners such as Workforce Management, Vendor Management, Operations, L&D, and Quality Assurance to deliver targeted support readiness training solutions. As a recognized expert in operations processes, you will have experience delivering training both in person and virtually to a global audience, and will be instrumental in shaping training strategy. Alongside training, you will regularly engage in high‑impact live cases in production to maintain deep subject matter expertise and identify systemic areas for improvement. We are looking for someone who is passionate about delivering an exceptional customer experience through best‑in‑class training and continuous improvement. What you’ll be doing (ie. job duties): Training: Deliver comprehensive, interactive, and strategically aligned training sessions covering Premium & Priority support workstreams ensuring advanced comprehension and application. Deliver onboarding, and cross‑skilling training and nesting support to ensure L&D consistently exceeds its KPIs and business SLAs. Establish and enforce high standards in training delivery for consistent knowledge