Service Desk Specialist

5 days ago


Cebu City, Philippines Dynata, LLC Full time

Service Desk Specialist page is loaded## Service Desk Specialistremote type: Hybrid (in-office / remote mix)locations: Philippines (Cebu)time type: Full timeposted on: Posted 3 Days Agojob requisition id: REQ12746**Responsibilities*** Resolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using Service* Desk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.* Install, document, take inventory, maintain, and troubleshoot all information technology assets.* Create and delete user accounts, enforce security and compliance rules to employees and nonemployees regarding passwords and access to computer systems.* Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.* Has consistently met SLA's YOY**Experience*** 1-3 years of experience**Knowledge & Skill*** Good knowledge of all front line systems employees use and have the ability to support.#J-18808-Ljbffr



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