Home Lending Support Associate | Hybrid | Ortigas | Day Shift | Day 1 HMO

Build Global Connections, Deliver Seamless Lending Experiences Your expertise in mortgage support can make a lasting impact in the global real estate industry. Take your mortgage career to the next level with a role that connects you to international clients and cutting‑edge lending systems. Join a team that empowers you to make your mark in the global property market. Grow your expertise, expand your reach, and be part of a company that champions career growth and innovation. Job Description As a Home Lending Support Associate , you'll deliver exceptional service and operational excellence for brokers and clients throughout the mortgage process. You'll handle loan applications from lodgement to settlement, ensuring each step meets compliance standards while maintaining an outstanding customer experience. Job Overview Employment type: Full‑time Shift: Day Shift Work setup: Hybrid (2 to 3 times a week), Megatower, Ortigas Exciting Perks Await Day 1 HMO coverage with free dependent Competitive Salary Package Hybrid work arrangement Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Day shift schedule Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek At least 3 years of recent mortgage admin experience with a financial institution or licensed mortgage broker Thorough, precise, and detail‑oriented approach to all tasks Adaptability to technology and evolving processes Strong written and verbal communication skills, with confidence in engaging people at all levels High‑level influencing skills to overcome challenges and achieve desired outcomes Self‑motivated, with energy, urgency, and accountability Proactive problem‑solving and prioritization skills to meet deadlines efficiently Excellent time management and commitment to results Balance of short‑term execution and long‑term success mindset Your Daily Tasks Communicate with clients to gather all necessary information for loan applications. Prepare high‑quality lending proposals for broker review and presentation, ensuring accuracy and compliance. Provide credit guides to prospective and current clients. Request, collect, and verify client documents for accuracy, completeness, and compliance with lending standards. Analyze client files to identify the best lender and optimal loan structure. Conduct product analysis and recommend suitable mortgage products based on client needs and policy fit. Assess funding positions accurately to confirm feasibility and readiness. Utilize Quickli, Broker Platform, and Servicing Calculator to determine maximum borrowing capacity. Analyze income sources for both PAYG and self‑employed clients. Complete online applications with accurate data entry. Coordinate with real estate agents and solicitors to progress purchase applications. Liaise with lenders and lending teams (credit assessors and funding units) to check application status, resolve issues, and expedite processing. Assist brokers with Mortgage Insurance Refund (MIR) requests and processing with lenders. Execute communication strategies (SMS, email, phone) to keep clients updated at each milestone and answer queries clearly from lodgement through funding. Track and manage applications end‑to‑end from submission to settlement in CRM/tracking systems, recording key milestones (lodgement, conditional approval, full approval, funding, post‑settlement) and proactively resolving issues. Identify cross‑sell opportunities for additional products during client engagements. Performance Targets Maintain submission file quality to ensure a settlement ratio greater than 75%. Achieve a customer satisfaction feedback rating of at least 4 out of 5 stars (80%). Generate a minimum of 4 client referrals per month from your client base. Additional Sales and Retention Responsibilities Identify and secure product sales opportunities through exceptional service delivery and proactive communication. Request client referrals during the loan tracking process. Maximize lodgement‑to‑funding conversions through consistent tracking and communication. Administrative Responsibilities Maintain CRM files to monitor loan processing stages and update key stage completions, including indicative and full loan approval, document preparation, and loan funding/settlement steps. Record key client contact events in CRM databases, such as approval notifications, funding updates, one‑month anniversaries, and six‑month health checks to support retention programs. Track loan lodgement‑to‑funding conversions by loan type, lender, and customer segment. Compliance and Standards Follow the Franchise Operations System (FOS) as outlined in the Mortgage Choice Operations Manual and Information Centre. Uphold Responsible Lending and Privacy obligations at all times. About the Client Redefining Real Estate Through Digital Innovation Our client is a global property and lifestyle media leader shaping how people buy, rent, and experience homes. Known for pioneering digital real‑estate solutions, they operate across four continents—helping millions find their place in the world through trusted platforms and data‑driven insights. Guided by values of innovation, integrity, and collaboration, they continue to revolutionize the property landscape by connecting people, communities, and opportunities worldwide. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr