Site Reliability Engineer

2 weeks ago

Pasig, Philippines Asia Select, Inc. (ASI) Full time

Responsibilities

  • Ensure CLIENTS’s multiple systems are operating at peak efficiency, performance and uptime.
  • Assist in providing root cause analysis of complex faults in a large distributed system, and work with multiple teams to see the issue through to resolution and improvements.
  • Participate in ongoing technology refresh initiatives or special projects as required.
  • Use best of breed tooling to support you in ensuring operational stability and to minimize customer disruption.
  • Assist in creating metric collection and visualization tools to allow you to assist in capacity-planning and trouble-shooting, and take pre-emptive actions in support of overall system stability.
  • Contribute to monthly reporting on platform cost, capacity, incidents and performance.
  • Work with team to carry out deployments of new releases of CLIENTS’s SaaS applications to production and other environments with minimal to no impact on customers, and refine and enhance the tools to achieve this.
  • Identify and automate tasks wherever possible to maintain or increase our high server to engineer ratio moving forward.
  • Participate in on-call roster to ensure uptime is exceeded and platform owned services are operating effectively.
  • Conduct performance and reliability tests to establish limits, bottlenecks or single points of failure and resolve them.
  • From time to time be called on to work flexible hours to complete tasks that would otherwise disrupt a great customer experience.
Qualifications
  • Experience with the key aspects of a modern SaaS platform provider and comfort in being an active participant in platform design:
  • o Kubernetes (AKS or EKS advantageous)
  • o Public cloud from Azure or AWS
  • o Terraform or similar IAC technology
  • o CI/CD via GitHub Actions, Azure DevOps, Concourse or similar
  • Proven, self-motivated ability to continually renew and expand your knowledge, and a keen desire to keep abreast of new tools and technologies.
  • Keen interest in, or experience with, operating and managing complex systems in customer-facing production web environments. Operation and architecture of multi-tier distributed systems, ideally involving real-time event processing.
  • Practical knowledge of a scripting language (ruby, bash, python, etc.)
  • Exposure to monitoring, alerting and visualisation tools (Grafana, SumoLogic, Datadog etc.)
  • The ability to help identify the right tool for the job and to identify opportunities to make yours’s and others lives easier through automation.
  • Understanding of automated provisioning. Knowledge of tooling such as Chef, Ansible or Puppet advantageous.
  • Experience building or using containerisation and PaaS products advantageous.
  • Understanding of relational database systems and their operation.
  • Experience with caching, in-memory databases and NOSQL, a bonus.
  • Passion for the web operations industry. We're doing exciting things and want to work with people who share our passion and vision.
Working arrangement
  • Hybrid, 3X WFO (Tues to Thurs), WFH (Monday and Friday)
  • Shift : starts at 6am
  • Working schedule : Mondays to Fridays, following Philippine holidays
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation
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