Process Excellence Consultant

3 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

Process Excellence Consultant - Cebu City About the job: Process Excellence Consultant - Healthcare (onsite in Cebu City) Nature of the Account: Healthcare Qualifications Bachelor's degree or equivalent work experience required. Must successfully pass ALIGHT quality program certification for partner quality leaders. Coaching experience minimum of five years. Knowledge of quality and coaching best practices, management tools, and resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge. Experience working and leading broader customer care initiatives and projects that create enterprise results. Strong facilitation and presentation skills. Ability to independently solve client business problems. Responsibilities Manage, coordinate and facilitate new Partner Team Lead/Specialist training, continuing education and on-the-job training related to the quality and coaching program. Includes managing and certifying team leads on ALIGHT quality program, conducting calibration meetings, etc. The partner team leads are evaluating appropriately and meeting alignment standards. Utilize the Partner Quality Leader playbook effectively to improve quality program metrics. Proactively report quality-related trends to the business as measured by our key performance indicators. Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards. #J-18808-Ljbffr

  • Process Excellence Consultant

    3 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Process Excellence Consultant - Cebu City - Weekends Off Job Openings Process Excellence Consultant - Cebu City - Weekends Off About the job Process Excellence Consultant - Cebu City - Weekends Off About the Job: Process Excellence Consultant—Healthcare (Cebu) Nature Of the Account: Healthcare Type of Support: Non-voice Work Arrangement: Onsite (Cebu)...

  • Process Excellence Consultant

    3 days ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    About the job: Process Excellence Consultant - Healthcare (Cebu) | Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: US business hours; Weekends off Qualifications: College Graduate Well versed in a Healthcare account (US benefits) Has relevant...

  • BPO Process Excellence Consultant

    3 days ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    About the Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite Account Focus: Healthcare Support Type: Non-voice Start Date: Immediate Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: US Business Hours; Weekends Off Qualifications: - College Graduate - Extensive experience in a Healthcare account,...

  • Process Excellence Consultant

    4 weeks ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    About the job: Process Excellence Consultant - Healthcare(Cebu City) | Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest days: US business hours; Weekends off Qualifications: College Graduate Well versed in a Healthcare account (US benefits) Has relevant experience...

  • BPO Process Excellence Consultant

    3 days ago

    Cebu, Philippines TASQ Staffing Solutions Full time

    Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite Account Type: Healthcare Support Type: Non-voice Start Date: ASAP Work Arrangement: Fully Onsite in Cebu Shift Schedule & Rest Days: US Business Hours; Weekends Off Qualifications: Bachelor's degree Extensive experience working on US healthcare accounts, including knowledge of US...

  • Operational Excellence Consultant

    4 weeks ago

    Cebu City, Philippines Manulife Full time

    Overview The Operational Excellence Consultant are expected to Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects. Responsibilities Responsible for executing the tasks assigned by the project manager which generally entail conducting...

  • Quality and Process Excellence Lead L2

    3 weeks ago

    Cebu City, Philippines Wipro Full time

    Join to apply for the Quality and Process Excellence Lead L2 role at Wipro Role Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. Driving benchmarking and best practices deployment across accounts. Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into...

  • Process Excellence Manager

    2 weeks ago

    Cavite City, Calabarzon, Philippines Lennor Group Full time ₱600,000 - ₱1,200,000 per year

    Our brand, Lennor Metier Consulting , a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading energy company in the Philippines in their search for a Process Excellence Manager based in Cavite .Salary Range : OpenWork Setup : OnsiteShift Schedule : Day ShiftLocation : CaviteThe RoleThe Process Excellence...

  • Operations Excellence Consultant

    2 weeks ago

    Quezon City, Philippines Manulife Full time

    Manulife Quezon City, National Capital Region, Philippines Operations Excellence Consultant The Operations Excellence Consultant will focus on Internal Opportunities (same process) and bottom-up initiatives (Kaizen) assigned per functions. Project / Service Delivery Responsible for executing the tasks assigned by the project manager which generally entail:...

  • Senior Operational Excellence Consultant

    2 weeks ago

    Quezon City, Philippines Manulife Full time

    Senior Operational Excellence Consultant Manulife Quezon City, National Capital Region, Philippines Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. The Sr. OpEx Consultant will focus...