BPO Process Excellence Consultant
4 weeks ago
Position: Process Excellence Consultant - Healthcare (Cebu) | Onsite
Account Type: Healthcare
Support Type: Non-voice
Start Date: ASAP
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: US Business Hours; Weekends Off
Qualifications:
Bachelor's degree
Extensive experience working on US healthcare accounts, including knowledge of US benefits
At least 3 years of experience in process improvement and Quality Assurance within healthcare, with a total professional experience of no less than 7 years
Preferred: Six Sigma methodologies and certifications
Knowledge of root cause analysis, Lean methodologies, corrective and preventive actions, and quality management concepts
Responsibilities:
Process Analysis & Optimization: Map current processes, identify inefficiencies and bottlenecks, and develop solutions to enhance operational efficiency
Project Leadership: Lead process improvement projects, manage initiatives, and oversee successful implementation of changes
Methodology Utilization: Apply tools like Lean Six Sigma, Kaizen, and Value Stream Mapping to facilitate process improvements
Performance Tracking: Develop metrics and reports to monitor process performance and assess the impact of improvements
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