Manager - Customer Experience

2 weeks ago

Angeles, Philippines Sutherland Full time

Company Description

Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Customer Experience Managers in this role get to:

  1. Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyzed to identify and act on every opportunity - and so that the manager can champion the voice of the customer.
  2. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and managing projects that result in identified issues being prevented or mitigated for future customers.
  3. Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in a positive customer experience.
Qualifications

Our most successful candidates have:

  1. Creativity, proactivity, and a bias for action.
  2. Experience with Marketing, Organizational Development, Psychology, or Customer Experience.
  3. Exceptional project leadership skills, an eye for detail, and good-old-fashioned common sense.
  4. Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement.
  5. Ability to inspire others to action and to influence without authority is absolutely necessary.
  6. Ability to create Customer Journey Maps, Employee Journey Maps, and identify opportunities for improved process or design.
  7. Passion for learning/learning agile.
  8. Excellent written communication skills.
  9. Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel.
  10. Exceptional research skills.
  11. The ability to exude a professional demeanor and appearance.
  12. Attention to detail and excellent organizational skills.
Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Manager - Customer Experience

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Global Full time

    Company Description:Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Customer Experience...

  • Manager - Customer Experience

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionCustomer Experience Managers...

  • Lead - Customer Experience

    2 weeks ago

    Angeles, Philippines Sutherland Global Full time

    Company Description: Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description: Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

  • Lead - Customer Experience

    6 days ago

    Angeles, Philippines Sutherland Full time

    Company Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The...

  • Sr. Associate

    2 weeks ago

    Angeles, Philippines Sutherland Full time

    Overview Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Responsibilities Conduct regular quality audits of customer interactions (calls, emails, chats) to assess compliance...

  • Lead - Customer Experience

    4 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time

    Company DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The...

  • Customer Service Agent

    4 days ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...

  • Customer Service Representative

    4 days ago

    Angeles, Philippines Metacom Full time

    We’re Hiring: Customer Service Representatives! Are you passionate about helping people and delivering excellent customer service? Join our growing team and build a rewarding career with us! What We Offer: ○ Competitive Salary Package ○ Exciting Career Growth Opportunities ○ Supportive & Fun Work Environment Minimum Qualifications: Fresher High...

  • Enterprise, Customer Success Manager

    2 weeks ago

    Angeles, Philippines RingCentral Full time

    Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact...

  • Telco Customer Service No Experience No Problem Pampanga

    4 days ago

    Angeles, Philippines STACKPH Full time

    Start Strong with a Career in Telco! We’re on the lookout for Customer Service Representatives to join our growing Telco account! Location: SM Clark Pampanga Application Process: Virtual Start Date: September 15, 2025 Qualifications: High School Graduate (Old Curriculum) or higher Open to applicants with or without BPO experience Confident in English...