Manager - Customer Experience

1 day ago

Angeles, Philippines Sutherland Full time

Company Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyzed to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives, tracking complaints, reporting on status, and managing projects that result in identified issues being prevented or mitigated for future customers. Build a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in a positive customer experience. Qualifications Our most successful candidates have: Creativity, proactivity, and a bias for action. Experience with Marketing, Organizational Development, Psychology, or Customer Experience. Exceptional project leadership skills, an eye for detail, and good-old-fashioned common sense. Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement. Ability to inspire others to action and to influence without authority is absolutely necessary. Ability to create Customer Journey Maps, Employee Journey Maps, and identify opportunities for improved process or design. Passion for learning/learning agile. Excellent written communication skills. Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel. Exceptional research skills. The ability to exude a professional demeanor and appearance. Attention to detail and excellent organizational skills. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

  • Sr. Associate

    2 days ago

    Angeles, Philippines Sutherland Full time

    Overview Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Responsibilities Conduct regular quality audits of customer interactions (calls, emails, chats) to assess compliance...

  • Customer Experience Executive

    8 hours ago

    Angeles City, Central Luzon, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year

    Main Activities and Responsibilities: Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any...

  • Customer Service Agent

    4 weeks ago

    Angeles, Philippines Australian Outsource Desk Inc. Full time

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...

  • Customer Service Manager

    3 weeks ago

    Angeles, Philippines RemoteVA Full time

    Overview Job Title: Customer Service Manager Location: Remote Job Type: Full-Time We are seeking an experienced and proactive Customer Service Manager to lead and optimize our eCommerce subscription business's customer support operations. This role requires strong leadership skills, extensive experience in customer service management, and a strategic...

  • Customer Service Representative

    4 weeks ago

    Angeles, Philippines Metacom Full time

    We’re Hiring: Customer Service Representatives! Are you passionate about helping people and delivering excellent customer service? Join our growing team and build a rewarding career with us! What We Offer: ○ Competitive Salary Package ○ Exciting Career Growth Opportunities ○ Supportive & Fun Work Environment Minimum Qualifications: Fresher High...

  • Customer Relationship Management Administrator

    3 weeks ago

    Angeles, Philippines Areion Diesel Full time

    Customer Relationship Management Administrator We are seeking a proactive CRM Admin to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up. Key...

  • Telco Customer Service No Experience No Problem Pampanga

    4 weeks ago

    Angeles, Philippines STACKPH Full time

    Start Strong with a Career in Telco! We’re on the lookout for Customer Service Representatives to join our growing Telco account! Location: SM Clark Pampanga Application Process: Virtual Start Date: September 15, 2025 Qualifications: High School Graduate (Old Curriculum) or higher Open to applicants with or without BPO experience Confident in English...

  • Customer Service Agent

    3 days ago

    Angeles City, Philippines Australian Outsource Desk Inc. Full time

    We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a strong...

  • Guest Experience Associate

    1 week ago

    Angeles, Philippines VargasAndrews Full time

    Notes before application: The salary posted is all-in between AUD 1,000 - AUD 1300 month. This is a 42 hour shift per week. The initial schedule is Monday to Saturday, 5:00PM - 1:00AM Brisbane time. Full-time work from home/anywhere in the Ph. Hiring Company Summary: Our company manages a collection of 44 vacation rental suites situated in the lively locales...

  • Guest Experience Associate

    1 week ago

    Angeles, Philippines VargasAndrews Full time

    Notes before application: The salary posted is all-in between AUD 1,000 - AUD 1300 month.This is a 42 hour shift per week. The initial schedule is Monday to Saturday, 5:00PM - 1:00AM Brisbane time.Full-time work from home/anywhere in the Ph. Hiring Company Summary: Our company manages a collection of 44 vacation rental suites situated in the lively locales...