Training Specialist

1 week ago

Muntinlupa, Philippines ADEC Innovations Full time

Overview

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

Responsibilities
  • Creates training modules and provides associated activities.
  • Conducts training for new hires.
  • Conducts product specific and refresher training.
  • Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
  • Prepares trainee assessment and evaluation.
  • Manages training records of learners and prepares applicable training reports accordingly.
  • Handles administrative duties related to training.
  • Assists Supervisor when necessary.
  • Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
  • Prepares training reports and makes recommendations on how to improve the training.
  • Ensures compliance to company rules and regulations.
  • Ensures compliance of all NCAPACs and all other audit findings within the prescribed period.
  • Reports security incidents and/or any identified security weaknesses.
Requirements
  • Graduate of a 4-year course preferably related to Information Technology and Business Management.
  • At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
  • 1 year or more of relevant and related experience in BPO industry is an advantage.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Accounting/Auditing, Strategy/Planning, and Training
  • Industries: Business Consulting and Services
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