Director - Training

Overview

Sutherland Clark Freeport and Special Economic Zone, Central Luzon, Philippines

Sutherland is seeking an organized and goal-oriented person to join us as a Director - Training. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

• Produce solid and effective training strategies based on accurate and meaningful data reports and analysis and/or keen observations to reduce new hire learning curve and support production in achieving program goals consistently.
• Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
• Define Sutherland's Reputation: Manage training, performance and service quality to guarantee customer satisfaction.
• Take the lead: Perform strategic analysis of business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
• Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.

• Bachelor’s degree
• Eight or more years of management experience; experience managing customer support.
• Ability to be creative and resourceful in finding effective solutions to problems and situations.
• Strong working knowledge in designing lesson plan, innovative technology enabled learning solutions, facilitate functional T3 and govern new hire performance.
• Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
• Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player.
• Persistence in working through challenges and doing whatever it takes to get the job done.
• Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
• Ability to be strategic in developing solutions and process improvements.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

All your information will be kept confidential according to EEO guidelines.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Analyst
• Industries: Telecommunications

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