Command Center Associate

5 days ago

Taguig, Philippines Advanced Remote Managed Security Services Inc. Full time

Responsibilities

  • Communication management
  • Monitor and manage multiple communication platforms including radios, phones, email, chat systems, and internal communication tools.
  • Receive, interpret, and prioritize incoming communications from various sources (e.g., field personnel, external agencies, internal departments).
  • Accurately record and log all significant communications and events in the command center's tracking systems.
  • Disseminate urgent and routine information to appropriate personnel and teams in a clear, concise, and timely manner.
  • Initiate and participate in conference calls and communication bridges during incidents.
  • Maintain a calm and professional demeanor during high-stress situations.
  • Collect and synthesize data from various sources to create a comprehensive operational picture.
  • Identify critical information, potential risks, and emerging issues.
  • Prepare and update status reports, incident summaries, and situation briefs for superiors.
  • Conduct preliminary analysis of information to determine immediate actions or further investigation required.
  • Incident Response Support
  • Act as a central point of contact for communication during incidents, emergencies, and planned events.
  • Support the coordination of resources and personnel by relaying instructions and updates.
Qualifications
  • Bachelor's degree in related fields preferred.
  • Relevant professional certifications or equivalent work experience may be considered in lieu of a degree.
  • Minimum of 1 year of experience in a command center, dispatch, operations center, or similar communication-intensive environment.
  • Proven experience handling critical communications during high-pressure situations.
  • Experience with incident management plans and protocols is a plus.
  • Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
  • Proficiency in professional radio communication etiquette.
  • Advanced computer literacy, including strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with command center technologies, including various communication platforms (Radios)
  • Strong active listening skills and the ability to interpret non-verbal cues.
  • Strong analytical skills with the ability to quickly assess situations and make sound judgments.
  • Excellent problem-solving abilities and a proactive approach to identifying and addressing issues.
  • Superior organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
  • High attention to detail and accuracy.
  • High level of integrity and discretion in handling sensitive information.
  • Ability to work 8AM-5PM
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