Metrics & Reporting Senior Associate - Customer Support - IVL

2 weeks ago

Taguig, Philippines Google Operations Center Full time

Overview

Metrics & Reporting Senior Associate - Customer Support - IVL role at Google Operations Center. We help Google users and customers solve problems and achieve their goals, with a culture focused on continuous improvement and collaboration. The Trust & Safety Adspam Team safeguards the integrity of the online advertising landscape by analyzing billions of ad events to thwart fraud and ensure a trusted ads ecosystem.

Position Responsibilities
  • Investigates Invalid Traffic, which does not reflect genuine user interest or intent, including but not limited to:
  • Click fraud or repeatedly clicking on an ad to generate revenue
  • Bot traffic or automated activity that simulates human behavior
  • Malicious traffic or activities by actors attempting to harm advertisers or publishers
Qualifications Minimum Qualifications
  • 2-4 years of experience
  • Google Ads experience required
  • Basic SQL experience, 1-2 years minimum
  • Ability to think critically and analyze large data sets to identify patterns and anomalies indicating abuse
  • Strong written and verbal communication skills; able to convey findings to both technical and non-technical audiences
  • Problem-solving skills and the ability to identify and solve problems quickly and efficiently
Preferred Qualifications
  • Google Ads Certification
Benefits
  • Competitive wages with comprehensive health care (medical, dental, vision)
  • Family-friendly benefits including gender-neutral baby bonding leave and 18-week birth-parent maternity leave
  • Onsite staff benefits such as free meals, snacks, and onsite experiences
Other information

Information collected as part of your Google Operations Center (GOC) jobs profile and any applications is subject to GOC's Applicant and Candidate Privacy Policy. GOC is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other legally protected basis. Applicants with criminal histories will be considered in accordance with legal requirements. To ensure a barrier-free interview, please mention any required assistance or arrangements in your application and confirm them with your recruiter. Google Operations Center does not accept agency resumes. This role aligns with the broader Google Operations Center mission and related opportunities in the region.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don’t hear back within 2-3 weeks, please consider your application unsuccessful at this time. For questions, please reach out to

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