Tech Process Senior Associate

4 weeks ago

Taguig, Philippines Google Operations Center Full time
Tech Process Senior Associate - Payments - Pay Ops

Join to apply for the Tech Process Senior Associate - Payments - Pay Ops role at Google Operations Center

Tech Process Senior Associate - Payments - Pay Ops

3 days ago Be among the first 25 applicants

Join to apply for the Tech Process Senior Associate - Payments - Pay Ops role at Google Operations Center

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Join Us
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
As a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.
A Tech Process Senior Associate - Payments collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.
Position Responsibilities

  • Perform necessary configuration and coding to enable and test new payment services
  • Monitor and troubleshoot partner integrations issues
  • Follow documented process flows and playbooks to resolve partner issues
  • Utilize debugging tools to determine root cause, fix or triage partner issues autonomously
  • Track and project manage multiple projects simultaneously for partners autonomously
  • Communicate with multiple cross-functional teams in a clear and effective manner
  • Act as a point of contact to discuss post-launch issues with partners
  • Accurately maintain case management system and record status of work
  • Identify when cases require escalation, and engage with higher support tiers to hand off cases
  • Document new processes and help validate, maintain and update documentation
  • Identify opportunities for process improvements
Minimum Qualifications
  • BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.
  • Working knowledge of SQL and Linux operating systems
  • At least 1 year of Java programming experience in a source controlled environment
  • Experience building a web application
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to translate highly technical documents into easily understandable support content
  • Strong communication, and collaboration skills
  • Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders
  • Amenable to work in US shift schedule
Preferred Qualifications
  • Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML
  • Experience with regular expressions
  • Angular programming experience
  • Prior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets
  • Prior experience working in payment and finance/accounting industry
Benefits
  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy.
Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at . Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Management and Manufacturing
  • Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Google Operations Center by 2x

Get notified about new Senior Process Associate jobs in Taguig, National Capital Region, Philippines .

Taguig, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 3 days ago

Taguig, National Capital Region, Philippines 2 weeks ago

Advisory Associate Manager - Finance Process Solution

Makati, National Capital Region, Philippines 2 days ago

1Day Process- Call Center - Nonvoice Associate

Mandaluyong, National Capital Region, Philippines 5 days ago

T&L: Business Process Solutions Senior Associate Virtual Process - Chat Support Associate Telco Account

Quezon City, National Capital Region, Philippines 1 month ago

T&L: Business Process Solutions Senior Associate Process Associate - Korean Bilingual Agent

Muntinlupa City, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 5 days ago

Quezon City, National Capital Region, Philippines 4 days ago

Quezon City, National Capital Region, Philippines 4 days ago

Process associate - Insurance Certificates Operations

Taguig, National Capital Region, Philippines 2 weeks ago

Business Process Associate, Reconciliation

Manila, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 3 days ago

T&L: Business Process Solutions Associate

Taguig, National Capital Region, Philippines 1 week ago

T&L: Business Process Solutions Associate Process Automation Specialist (Python Developer)

Taguig, National Capital Region, Philippines 1 week ago

Application Developer - Workflow and Process Automation (m/f/x)

Quezon City, National Capital Region, Philippines 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Sr. Associate Quality Analyst-Taguig City

    4 weeks ago

    Taguig, Philippines Tech Mahindra Full time

    Overview Sr. Associate Quality Analyst – Taguig City Responsibilities Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy with on-time/immediate feedback to the floor. Coordinates and facilitates call calibration/training sessions for call center staff. Publishes quality trends, feedback and improvement/enhancement...

  • SAP Tech Senior Associate-

    2 weeks ago

    Taguig, National Capital Region, Philippines Aspiree Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    Job SummaryA career in our SAP Technology practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services...

  • Senior Associate, Sales Support

    3 days ago

    Taguig, Philippines Ingram Micro Full time

    Senior Associate, Sales Support page is loaded## Senior Associate, Sales Supportremote type: Hybridlocations: Taguig City, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:Accelerate your career. Join the organization that's driving...

  • Process Associate

    1 week ago

    Taguig, Philippines TalentHero Full time

    We’re Hiring: Process Associate! Looking to grow your career in a dynamic and fast-paced environment? Join our team as a Process Associate and be part of a company that values excellence and collaboration. Location: Taguig or Pasay Position: Process Associate Work Setup: On-site Start Date: On or before October 20 Qualifications: Minimum of 1.5 years of...

  • Sourcing Associate

    4 weeks ago

    Taguig, Philippines Alldigi Tech Manila Inc. Full time

    As a Sourcing Associate (Volume Hiring) at Alldigi Tech Manila, Inc., you will play a vital role in our recruitment and talent acquisition efforts. This position is based in Taguig City, Metro Manila and will involve sourcing and identifying top-quality candidates to fill a variety of roles across our organization. What you\'ll be doing Proactively source,...

  • Japanese Bilingual QA Analyst

    4 weeks ago

    Taguig, Philippines Tech Mahindra Full time

    4 days ago Be among the first 25 applicants Responsibilities Monitors all interactions and ensures accuracy of the output Coordinates and facilitates call calibration/training sessions for vendor QA partners Train and certify new IQA/VQAs Publishes quality trends, feedback and improvement/enhancement reports Deal tactfully and courteously with clients...

  • Business Process Associate, Reconciliation Change Management

    5 days ago

    Taguig, Philippines JPMorganChase Full time

    Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence. As a Business Process Associate within the Reconciliation group, you will provide support on a variety of initiatives by analyzing existing processes, identifying process gaps, identifying areas for improvement, and developing the appropriate...

  • Senior Specialist

    4 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱900,000 - ₱1,200,000 per year

    Inspire and brand innovation. Join us nowWe are looking for passionate and talented individuals who wants to join our growing awesome team.About the role This is an exciting opportunity to take on the role of Senior Procurement Specialist at iOPEX Tech', a leading provider of warehousing, storage and distribution services in Taguig City, Metro Manila. As a...

  • Salesforce-Release Management- Senior Associate

    4 weeks ago

    Taguig, Philippines Dynamic Talent Solutions Full time

    Responsibilities As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self-awareness, personal strengths and address...

  • Java Developer

    3 weeks ago

    Taguig, Philippines Comrise Full time

    Java Developer - Tech Support Location: Taguig, National Capital Region, Philippines Responsibilities Provide technical support for Java-based applications in production and development environments. Monitor application performance and respond to incidents, outages, and service requests. Analyze and resolve bugs, errors, and performance issues. Collaborate...