Sr. Support Associate

Overview

The Quality Assurance Associate will conduct image quality assurance work and make informed decisions based on specifications and instructions. The candidate will be responsible for addressing and responding to issues and requests raised by internal teams in a timely manner. The QA Associate ensures efficient resolution of image-related issues and quality compliance by following SOPs and adapting to process updates. This role requires technical expertise, strong attention to detail, stakeholder management skills, and flexibility in maintaining quality standards. The candidate should demonstrate professionalism, ability to work independently, navigate decision-driven workflows proficiently, and effectively utilize internal tools for data tracking.

The working set up for this role includes working onsite at our office in Pasay City 5x a week, following a 11AM-8PM* shift.

• Execute daily image quality reviews following standard SOPs, while meeting productivity and quality goals.
• Handle trouble tickets by investigating image-related issues and providing timely resolutions.
• Identify issues and promptly communicate challenges to Team Leader or Managers.
• Identify opportunities for process improvement and actively contribute to proposed initiatives through data-driven analysis.
• Ensure timely and effective communication with internal teams via emails or calls on job related tasks, seeking guidance when necessary.
• Serve as a mentor and/or trainer, actively supporting the development of the team members.
• Demonstrate flexibility in adhering to shift patterns as required by the business and the ability to work on weekends if the operational needs arise.

• Education: Bachelor\'s degree holder.
• Experience: 1-3 years of relevant working experience in areas such as Ecommerce, Online Content Management, or Customer Support.
• Proven experience in issue identification and resolution via ticketing systems, including quality monitoring and SOP compliance verification.
• Proficiency in MS Office Suite (particularly Excel).

• Education: Holds a Bachelor\'s degree in a relevant field such as Quality Management or a related discipline.
• Excellent written and verbal English communication skills with proven ability to document issues clearly and interact effectively with stakeholders.
• Detail-oriented, analytical, proactive approach to identification and problem-solving.
• Capable of troubleshooting issues and effectively conveying questions to QA Specialists/Leads, ensuring root causes of issues are addressed.
• Flexible and able to work on multiple processes while meeting deadlines.
• Be comfortable with ambiguity and curious to learn new skills.
• Possess an advanced level of proficiency in MS Office tools, especially Excel.
• Ability to multitask and prioritize effectively, along with demonstrating strong organizational skills.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.