Apprenticeships Support Administrator

6 days ago Be among the first 25 applicants We’re hiring: Apprenticeships Support Administrator We are currently on the lookout for an Apprenticeships Support Administrator to join our team at Cloudstaff, the #1 workplace everywhere Role: Apprenticeships Support Administrator Work Arrangement: Work From Home Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Cebu, Davao Schedule: Morning Shift Job Description The Apprenticeships Administrator provides critical back‑office and administrative support to the Apprenticeships Manager and Mentors. This role ensures compliance documentation is completed accurately and on time, clients and apprentices are set up correctly in the system, and day‑to‑day administrative tasks are managed efficiently. The role is essential in freeing up the Apprenticeships team to focus on client and apprentice engagement while maintaining compliance and operational excellence. Key Responsibilities Provide administrative support to the Apprenticeships Manager and Mentors. Ensure compliance paperwork is completed accurately and on time. Maintain accurate apprentice and client records across systems. Prepare and deliver reports to support team and client requirements. Coordinate training schedules and support communication across teams. Monitor team inboxes and action correspondence promptly. Contribute to special projects and process improvements when required. Key Competencies Communication – Draft clear and professional proposals, mentoring documents, and transfer requests; communicate updates to team members and mentors regarding apprentice and client details; manage inbox queries; manage incoming calls and voicemails; monitor and manage inboxes. Interpersonal Relationships/Teamwork – Build positive working relationships with mentors and the Apprenticeships Manager; contribute to a collaborative, respectful team culture even in a remote context. Planning & Organising – Add TAFE training schedules into mentors Outlook calendars and record training in the Hub; manage competing priorities, ensuring compliance paperwork and reports meet deadlines; maintain structured filing and database processes. Client Engagement & Relationship Management – Draft professional client proposals and terms of business; prepare client‑ready CVs for presentation to employers; distribute toolbox talk updates to Active Resourcing candidates; contribute to toolbox talk content. Apprenticeship Engagement – Apply logical thinking to troubleshoot system or reporting errors. Safety Management – Support mentors by accurately preparing and storing safety‑related compliance documents; ensure safety training and records are logged and accessible in the system. Sales & Marketing – Provide administrative support for recruitment proposals and marketing activities. Systems & Processes – Maintain accurate data entry across Apprenticeship Hub, Vincere, and other systems. Skills and Qualifications Minimum 2 years administrative experience, ideally in compliance, recruitment, or education sector. Strong computer literacy, including database management and MS Office / Google Workspace. High attention to detail and accuracy in data entry. Ability to work independently in a remote environment. Excellent organisational and time management skills. Strong English written and verbal communication skills. Previous experience in Australian vocational education, recruitment, or apprenticeships (desirable but not essential). Non‑negotiable Skills & Requirements Minimum 2 years administrative experience, ideally in compliance, recruitment, or education sector. Strong computer literacy, including database management and MS Office / Google Workspace. High attention to detail and accuracy in data entry. Meta Information Seniority level: Associate | Employment type: Full‑time | Job function: Manufacturing | Industries: Outsourcing and Offshoring Consulting and Telephone Call Centers #J-18808-Ljbffr