
Website Project Coordinator | Remote
2 weeks ago
August 99, Pasig, National Capital Region, Philippines
Website Project Coordinator | RemoteJoin to apply for the Website Project Coordinator | Remote role at August 99.
Responsibilities- Assist our clients in their project’s production process.
- Act as the bridge between our clients and the production team.
- Ensure the project remains within scope.
- Keep the project timelines within the approved schedule.
- Continuously add value to our clients through top-tier customer service and developing “best-in-class” products/services with our product development team.
- Work with team members to develop creative solutions for clients and their website.
- Create an environment cultivating a high level of customer service, excellence and performance for the team.
- Report department performance on a weekly basis: important issues, what went well and what could be improved.
- Stay up to date with industry best practices.
- Regularly coordinate with the client and production teams regarding any new/updated processes or products.
- Provide feedback to the management team to improve products, services and customer experience.
- Maintain an objective approach to keeping clients happy and returning for more work.
- Experience in project management.
- Background in art and design is a plus.
- Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
- Background in customer support with at least 1 year experience servicing customers in the U.S./North America.
- Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
- Background in handling internet-related products such as web hosting and web design.
- Highly adaptable and willing to learn in a fast-paced work environment.
- Goal-driven and detail-oriented.
- Positive attitude and willing to work with a team.
- Salesforce knowledge is a strong plus.
- WordPress knowledge is a strong plus.
- Willing to work in the night shift.
- Great Communicator
- Team Player
- Eager to Learn and grow
- Well Organized
- Patient
- Flexible and Resourceful
- Tenacious and Assertive
- Good Attitude
- Coachable
- Creative
- Entry level
- Full-time
- Other
- Information Services
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