Collections Quality Control Specialist

4 weeks ago

Taguig, Philippines Metrobank Full time

Press Tab to Move to Skip to Content Link

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Collections Quality Control Specialist

Job Summary:

The position is responsible for conducting various quality assurance (QA) tests for Collections Department. The Quality Control Specialist is responsible for conducting different Day-2 review activities for Collections and ensuring that all errors are reported on time for prompt resolution. He/She shall assist in performing internal audit in the department, including collection agencies, and assist in the implementation of different QA test procedures.

Specific Duties & Responsibilities

  • Conducts Day-2 reviews and accuracy checks on the different collection processes in compliance with approved policies and procedures and quality standards
  • Assists in performing QA test procedures and internal audit to all units of the department as well as to all collection agencies
  • Performs random checking on call monitoring process done by Collection Officers
  • Keeps himself/herself updated with applicable new policies and processes
  • Assists in handling the department’s Centralized Complaint System, conducts investigation, prepares letters and performs call-outs to clients. Review and coordinate with concerned units on the resolution of collection complaints with supervision of QA Officer.
  • Ensures that all assigned review activities are done within TAT, agency visits are done within schedule and all errors/findings are reported promptly
  • Monitors and ensure prompt resolution of reported errors through coordination with various units
  • Generates daily and monthly reports on review results and audit findings
  • Recommends action steps to be done to resolve an issue or improve processes
  • Recommends effective strategies which will result to improved quality/accuracy, lower operations cost, service improvement and customer satisfaction
  • Conducts of side-by-side call monitoring with the in-house agents at least one per quarter
  • Provide observation to the training officer
  • Document call monitoring results
  • Provides inputs to annual business review of collection agencies to assist in contract renewal evaluation
  • Escalates to immediate supervisor any error or issues that may result to bank risk
  • Performs back up functions to ensure that the team’s review standard turn around time is met
  • Performs other functions that may be assigned from time to time by the immediate supervisor.

Qualifications:

  • Bachelor’s degree holder; preferably graduate of business course
  • At least 2 years of experience in Collections; preferably handling self-assessment tests or quality assurance and training.Preferably with experience as a Collector
  • Knowledge on collection system and policies/procedures is an advantage

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Collections Support Department

#J-18808-Ljbffr

  • Collection Specialist

    2 weeks ago

    Taguig, Philippines Primus@knowledge@Specialist Full time

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts. What you'll be doing ...

  • Quality Control

    2 weeks ago

    Taguig, Philippines Kar Auction Services Inc. Full time

    Quality Control page is loaded## Quality Controllocations: ASIA - Taguig - Bonifacio Global City (OPENLANE Philippines)time type: Full timeposted on: Posted Todayjob requisition id: R- **Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most...

  • Collections Quality Analyst

    4 weeks ago

    Taguig, Philippines TalentHero Full time

    Role Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to...

  • Collections Quality Analyst

    3 weeks ago

    Taguig, Philippines TalentHero Full time

    Role Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to...

  • Collection Specialist

    5 days ago

    Taguig, Philippines Prime Technology Specialists Inc. Full time

    Monitoring accounts payable statements to identify debts owed to their company Contacting customers or business partners to notify them of overdue payments and documenting debts collected. Resolve customer issues and complaints concerning billing. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any...

  • Quality Control Specialist

    2 hours ago

    Taguig, National Capital Region, Philippines Hilas Marketing Corporation Full time ₱300,000 - ₱600,000 per year

    Qualifications:Candidate must possess at least a Bachelor's/College Degree in Food Technology or equivalent.Preferably has an internship in a food manufacturing companyAmenable to work in Taguig CityExperienced food technologistResponsible for Quality Control, Quality Assurance, Product SafetyKnows how to generate new product ideas, modifications and...

  • Quality Control Analyst

    2 weeks ago

    Taguig, Philippines JPMorganChase Full time

    Overview Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment? As a Quality Control Analyst within the COE Spreading and Document Intake team, you will have the opportunity to provide coaching and monitoring of the team's daily performance. You will assess the quality of financial...

  • Internal Controls Specialist

    2 days ago

    Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewThe Internal Controls Specialist will play a key role in executing the internal controls testing plan. Responsible for performing control reviews and preparing reports on the effectiveness of DITO's policies, procedures, and resources.Functions and ResponsibilitiesExecute the internal controls testing plan focused on improving DITO's financial...

  • Quality Control Specialist

    4 weeks ago

    Taguig, Philippines IGO Digital High Technology Inc. Full time

    Quality Monitoring Monitor and evaluate customer interactions (calls, chats, emails) Ensure adherence to company standards, processes, and compliance guidelines # of evaluations completed per week/month % adherence to evaluation targets Quality accuracy score Feedback and Coaching Support Provide constructive feedback based on evaluation results...

  • Collection Specialist

    2 weeks ago

    Taguig, Philippines Alldigi Tech Manila Inc. Full time

    COLLECTION SPECIALIST - US Account Deliver prepared scripts to make sales, to collect payments or share and verify data with potential customers Describing product services, its features and benefits, responding to questions and getting customer’s information Qualifications: At least SHS Graduate, College Undergraduate or College Graduate Excellent...