URGENT: Quality Analyst/Assurance Specialist | Content Moderation
3 weeks ago
Overview As a Quality Assurance Coach , you are responsible for monitoring, inspecting, and proposing measures to correct or improve processes that aim to identify common customer issues, improve customer experience, standardize communication processes, and help ensure customer interactions are aligned with business goals and meet established quality standards. Responsibilities Preparing and implementing quality assurance policies and procedures Ensures and protects against unacceptable performance and improve overall processes through regular monitoring and evaluation of the agent's call, email, and transaction quality Responds to internal and external clients regarding QA related requests Monitors and ensures the timely and effective delivery of support services in compliance to service level agreements, specifications, and directives defined with all internal and external customers Provides feedback to agents for quality improvement, creates action plans, initiatives, and recommendations to improve the team and program performance Contributes to the increase of active minutes generated as adherence to required log on hours as well as continuous Performing routine inspections Identifying and resolving workflow and issues Ensuring that standards and regulations are observed Addressing and discussing issues and proposed solutions with superiors Documenting quality assurance activities and creating audit reports Making recommendations for improvement Creating training materials and operating manuals Qualifications Candidate must have a bachelor’s degree, if not, should have at least 1 – 2 years of relevant working experience with the same capacity. Has good Problem Solving and Decision-Making Skills Can handle pressure and time management effectively Have sense of urgency and wok with minimal supervision Previous experience in quality assurance or a similar field Working knowledge of tools, methods, and concepts of quality assurance Solid knowledge of relevant regulatory standards Good communication skills, both verbal and written Excellent data collection and analysis skills Strong attention to detail Must be amenable to work in BGC, Taguig and on a night/shifting schedule How to apply Please make sure to complete this application form: linktr.ee/stephmrn Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr
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Taguig, Philippines iOPEX Technologies Full timeWhat you'll be doing Review user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating material Take appropriate actions to remove, flag or escalate content as per company guidelines Provide detailed reports on content moderation activities and trends Collaborate with cross-functional teams to...
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URGENT HIRING: Content Moderators
1 week ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱200,000 - ₱300,000 per yearJoin our growing teamWhat you'll be doingReview user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating materialTake appropriate actions to remove, flag or escalate content as per company guidelinesProvide detailed reports on content moderation activities and trendsCollaborate with cross-functional...
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Content Moderation Team Lead
2 weeks ago
Taguig, Philippines MicroSourcing Full timeJoin to apply for the Content Moderation Team Lead role at MicroSourcing . Position: Content Moderation – Team LeadWork setup & shift: Remote | Night shift Why join MicroSourcing? Competitive Rewards: Above‑market compensation, day‑one healthcare coverage for you and dependents, paid time‑off with cash conversion, group life insurance, and...
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Content Moderator | Social Media Moderator
6 days ago
Taguig, Philippines iOPEX Technologies Full timeJoin our awesome # team! What you'll be doing Review user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating material Take appropriate actions to remove, flag or elevate content as per company guidelines Provide detailed reports on content moderation activities and trends Collaborate with...
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Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! Available Roles: Quality Assurance Manager Quality Assurance Team Lead/Supervisor Quality Assurance Specialist Performance Excellence Specialist We are hiring for passionate and talented QA Specialist for our awesome team! The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the...
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URGENT: Quality Assurance Specialist
4 weeks ago
Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! Available Roles: Quality Assurance Manager Quality Assurance Team Lead/Supervisor Quality Assurance Specialist Training Manager Training Team Lead/Supervisor Communications Trainer Process Trainer Sales Trainer Performance Excellence Lead/PEX Assistant Manager We are hiring for passionate and talented QA Specialist for our...
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Taguig, Philippines iOPEX Tech Full timeURGENT: Quality Assurance | QA Specialist | Pioneer Team Add expected salary to your profile for insights Salary match Number of applicants Skills match Application Questions Which of the following types of qualifications do you have? How many years' experience do you have as a Quality Assurance Specialist? How many years of auditing experience do you have?...
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Content Moderator
1 week ago
Taguig, National Capital Region, Philippines iOPEX PH - BGC Full time ₱300,000 - ₱600,000 per yearWe are hiring for Content Moderators for our US Pioneer Campaign. Join our # teamWhat we're looking for:Should have at least 6 months of Content Moderator experienceMust have good and oral communications skillsMust be willing to work onsite on a shifting in BGC, TaguigOther info:Application Process: 1 Day hiring (Onsite process)Work set up: OnsiteSchedule:...
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Quality Analyst Specialist | Content Moderator
3 weeks ago
Taguig, Philippines iOPEX Technologies Full timeAs a Quality Assurance Coach, you are responsible for monitoring, inspecting, and proposing measures to correct or improve processes that aims identify common customer issues, improve customer experience, standardize communication processes, and help ensure customer interactions are aligned with business goals and meets the established quality standards....
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URGENT Quality analyst
2 weeks ago
Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time on-site role for a Quality Analyst specializing in Revenue Cycle Management (RCM) or Medical Coding, located in Taguig. The Quality Analyst will be responsible for performing quality assurance and quality control tasks, ensuring adherence to quality standards, and maintaining quality management processes. Daily tasks...
