Quality Analyst Specialist | Content Moderator
3 weeks ago
As a Quality Assurance Coach, you are responsible for monitoring, inspecting, and proposing measures to correct or improve processes that aims identify common customer issues, improve customer experience, standardize communication processes, and help ensure customer interactions are aligned with business goals and meets the established quality standards. What you’ll do: Preparing and implementing quality assurance policies and procedures Ensures and protects against unacceptable performance and improve overall processes through regular monitoring and evaluation of the agent's call, email, and transaction quality Responds to internal and external clients regarding QA related requests Monitors and ensures the timely and effective delivery of support services in compliance to service level agreements, specifications, and directives defined with all internal and external customers Provides feedback to agents for quality improvement, creates action plans, initiatives, and recommendations to improve the team and program performance Contributes to the increase of active minutes generated as adherence to required log on hours as well as continuous Performing routine inspections Identifying and resolving workflow and issues Ensuring that standards and regulations are observed Addressing and discussing issues and proposed solutions with superiors Documenting quality assurance activities and creating audit reports Making recommendations for improvement Creating training materials and operating manuals Requirements: Candidate must have a bachelor’s degree, if not, should have at least 1 – 2 years of relevant working experience with the same capacity. Has good Problem Solving and Decision-Making Skills Can handle pressure and time management effectively Have sense of urgency and wok with minimal supervision Previous experience in quality assurance or a similar field Working knowledge of tools, methods, and concepts of quality assurance Solid knowledge of relevant regulatory standards Good communication skills, both verbal and written Excellent data collection and analysis skills Strong attention to detail Must be amenable to work in BGC, Taguig and on a night/shifting schedule Interested? Here are ways to reach us: Please make sure to complete this application form: linktr.ee/stephmrn Send a message to (Steph) Join our awesome # team #J-18808-Ljbffr
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Content Moderation Team Lead
2 weeks ago
Taguig, Philippines MicroSourcing Full timeJoin to apply for the Content Moderation Team Lead role at MicroSourcing . Position: Content Moderation – Team LeadWork setup & shift: Remote | Night shift Why join MicroSourcing? Competitive Rewards: Above‑market compensation, day‑one healthcare coverage for you and dependents, paid time‑off with cash conversion, group life insurance, and...
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Content Moderator
1 week ago
Taguig, National Capital Region, Philippines iOPEX PH - BGC Full time ₱300,000 - ₱600,000 per yearWe are hiring for Content Moderators for our US Pioneer Campaign. Join our # teamWhat we're looking for:Should have at least 6 months of Content Moderator experienceMust have good and oral communications skillsMust be willing to work onsite on a shifting in BGC, TaguigOther info:Application Process: 1 Day hiring (Onsite process)Work set up: OnsiteSchedule:...
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Taguig, Philippines iOPEX Technologies Full timeWhat you'll be doing Review user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating material Take appropriate actions to remove, flag or escalate content as per company guidelines Provide detailed reports on content moderation activities and trends Collaborate with cross-functional teams to...
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Content Moderator | Social Media Moderator
6 days ago
Taguig, Philippines iOPEX Technologies Full timeJoin our awesome # team! What you'll be doing Review user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating material Take appropriate actions to remove, flag or elevate content as per company guidelines Provide detailed reports on content moderation activities and trends Collaborate with...
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Taguig, Philippines iOPEX Technologies Full timeJoin our awesome # team! What you'll be doing Review user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating material Take appropriate actions to remove, flag or elevate content as per company guidelines Provide detailed reports on content moderation activities and trends Collaborate with...
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Taguig, Philippines iOPEX Technologies Full timeAbout the role We are seeking a skilled and detail-oriented Sr. Article/Content Moderator/Proofreader/Editor to join our team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. In this full-time role, you will be responsible for ensuring high-quality content by reviewing, editing, and moderating articles before publication. What you'll be...
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URGENT HIRING: Content Moderators
1 week ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱200,000 - ₱300,000 per yearJoin our growing teamWhat you'll be doingReview user-generated content across various online platforms and identify any inappropriate, harmful or policy-violating materialTake appropriate actions to remove, flag or escalate content as per company guidelinesProvide detailed reports on content moderation activities and trendsCollaborate with cross-functional...
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Job and Company Moderator
1 week ago
Taguig, National Capital Region, Philippines Bossjob Full time ₱250,000 - ₱500,000 per yearBossjobis looking for aJob and Company Moderatorto ensure the quality, accuracy, and credibility of job postings and company accounts on our platform. This role plays a vital part in maintaining a trustworthy environment for both job seekers and employers by reviewing content, identifying fraudulent activities, and supporting continuous process...
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Trainer (Content Moderation)
1 week ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱30,000 - ₱60,000 per yearJob Description:The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and...
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Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines Private Advertiser Full time ₱300,000 - ₱600,000 per yearRole Responsibilities:The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain client confidence and...
