Customer Service Specialist

Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape. Chevron markets Caltex fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines. In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines. From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology. Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc. There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI). CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines. CHI has received various recognitions as a top employer: the 2024 Circle of Excellence for CSR Company of the Year; 2024 Top 10 Fortune 500 companies; 2023 HR Asia best companies; 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards. CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

We have an exciting opportunity for a Customer Service Specialist . This role will be based in 6750 Building, Makati City, Philippines .

• Drive actions related to overall trouble shooting, priority setting, allocations of shortages, pricing issues, complaint handling, tail gate meetings, all related to Middle East and Africa (MEA) customer portfolio
• Responsible for end-to-end full processing and order fulfillment processing of a personal portfolio while ensuring excellent customer satisfaction
• Act as customer service representative for a defined portfolio of customers
• Proactively look for opportunities to improve operational and cost efficiency while increasing reliability
• Understand and drive for solutions related to outstanding receivables, credit blocks and be able to discuss with finance or and credit departments for them to understand potential implication on delivery performance
• Check the overdue sales orders, delivery reports and shortage report daily and consequently drive your team to pro-actively communicate to customers and ensuring good and reliable delivery performance
• Maintain strong relations with customers, sales, supply chain, service departments, your team and the other customer service members
• Approach and embrace new, internally used, communication tools to customers to improve the customer experience with Chevron
• Ensure compliance with all Chevron policies and standards

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

• Bachelor's Degree holder
• Good in oral and written communication with analytical and problem-solving skills
• Has a positive change management and agile mindset
• Keen to details
• Must be a good team player

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way. At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance. Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

• Competitive salary
• Allowances, medical and optical reimbursements
• Health care coverage for you and your eligible dependents
• Robust employee centered programs for health and wellness
• Time-off to promote healthy work-life balance or to care for your family
• Annual corporate incentive bonus when the company meets established goals
• Recognition & awards program
• Life insurance
• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We strive to attract, develop and retain diverse Filipino talent. Chevron participates in E-Verify in certain locations as required by law.