Customer Care Specialist

Customer Care Specialist – Travel + Leisure Co. Apply now for the Customer Care Specialist role at the world’s leading vacation ownership and travel membership company. First 25 applicants have priority. Post date: 4 days ago. We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation, leveraging innovation and growth to make work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Principal Responsibilities Ensure professional responses by the Customer Care team to escalated complaints, formally through the Company’s Internal Dispute Resolution Process, ensuring compliance within Company Guidelines and applicable regulatory requirements. Monitor allocated customer feedback channels, responding to and managing appropriate complaints and feedback. Research all queries/complaints thoroughly and provide detailed accurate account information as required. Liaise with and support client groups from allocated portfolios to assist customer‑facing managers in utilizing the Customer Care Toolkit and enhancing their recovery and customer engagement abilities. Expedite resolutions and document formal responses through detailed research and information analysis with the various relevant departments where applicable. Manage compensation allocation in line with Company policy. Apply company policies and procedures to complaints/requests received. Liaise with and provide information to a variety of internal and external customers in written and over the phone (inbound and outbound). Use internal operating systems (Customer Hub, IRIS, CSS, Onbase, and Salesforce) effectively. Aid in ‘one‑point resolution’ by assisting owners with bookings and other requirements. Explain verbally or in writing any element of the Club Wyndham South Pacific product and Club rules and guidelines, including all material disclosed in the Prospectus or Product Disclosure Statement and Sales and Marketing literature. General Expectations Demonstrate values in line with our Heart Beat core values. Display innovation through inspiring, creating, and improving processes and products. Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on promises. Maintain effective communication, respect peers and managers, support teammates, and empower each other. Represent the company in an ethical, moral, and professional manner. Remain compliant with Company policies and procedures, OH&S practices, and all relevant safety protocols. Key Position Criteria Strong personal values regarding customer service, delivering on the promise, and integrity in all activities. Enthusiasm for the Club Wyndham South Pacific product and a desire to help owners utilize their ownership through exceptional, personalized service. Exceptional written and verbal communication skills, and active listening skills. Exceptional problem‑solving ability and proven capacity to implement alternative methods to achieve goals in the face of obstacles. Ability to quickly build rapport at all levels. Sound negotiation skills. Positive and enthusiastic attitude that inspires the same in others. Excellent facilitation and team‑building skills with the ability to work with people at all levels. Intermediate knowledge of Microsoft products including Excel, Word, and Outlook. Ability to take direction when instructed and to make independent decisions when necessary. Team player willing to foster a positive working environment. Attention to detail, thoroughness, and accuracy. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We are always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Hospitality #J-18808-Ljbffr