AI Developer

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Five9 is seeking an additional member to the AI and Custom Services team within Enterprise Professional Services. The ideal candidate is a passionate, self‑managed individual who delights customers with their communication skills. Creating new design patterns, pushing the boundaries of product, and balancing tactical and strategic work are part of the day‑to‑day. The candidate must have the technical prowess to solve unique customer requirements, build to specification efficiently via Five9 software, and understand where platform possibilities end and customizations begin. You are knowledgeable about how to use AI in the contact center, and ideally familiar with Five9 Virtual Contact Center. You listen more than you speak, and when you do speak it is prescriptive to help the customer achieve maximum potential.

• Engage with customers to understand problems, needs, and goals
• Deliver AI & Custom Services projects
• Design and configure applications on the Five9 platform for each customer’s unique requirements, including integrations to third‑party platforms
• Provide customers with configuration advice and problem resolution on Five9 product
• Provide customized training to ensure customers understand the solutions
• Engage in consulting engagements
• Communicate effectively with internal and external stakeholders
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain
• Handle pre‑sales Statement of Work requests from creation to design document handoff, including gathering business requirements and documenting a target solution

• Bachelor’s degree (or foreign degree equivalent) in Computer Science, Engineering, or related technical discipline, or equivalent experience
• Minimum three (3) years of experience in a customer‑facing position
• Ability to listen to a customer’s request, separate problem from solution, visualize options, and communicate them clearly
• Self‑starter with excellent time management; able to manage multiple activities with minimal oversight
• Excellent English verbal and written skills
• Ability to learn quickly and digest new product features
• Ability to develop positive relationships and collaborate effectively
• Passion for continuous improvement both technically and professionally
• Knowledge of AI in contact centers and experience with intelligent virtual agents or NLP engines (e.g., Google Dialogflow, Amazon Lex, IBM Watson) or related Agent Assist platforms
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating with them
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required)

• Familiarity with SaaS, IaaS, PaaS, networking, CRM, ACD, IVR and call center practices; certifications in Google Cloud Platform, AWS, or Salesforce are a plus
• Experience working on enterprise deployments involving multiple vendors
• Strong combination of technical call center expertise, client development, and configuration experience
• Creativity in solution architecture and design

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
• Internet and meal allowance while working from home
• Employee Assistance Program for mental and social well‑being
• Government‑mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.