Wellness and Resiliency Director

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We focus on growth by embracing constant motion, new technologies, and handling challenges with consistency.

What We Offer

At TaskUs, we prioritize our employees\' well-being by offering competitive salaries and comprehensive benefits. Our People First culture is reflected in departments like Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of a career within TaskUs.

Wellness and Resiliency Director (ASIA)

TaskUs is looking for a Wellness and Resiliency Director to lead our "Frontline First" approach to ensure employees are productive, resilient and enjoy coming to work. Wellness is a full integration of physical, mental, and spiritual well-being.

As a People-First Organization, we consider the well-being of our Employees and offer avenues to bolster overall wellbeing.

The Director of Wellness and Resiliency is a strategic leader responsible for development, implementation, and oversight of enterprise-wide wellness and resiliency initiatives. This role leads a global team of wellness professionals, including senior managers, life coaches, and vendor clinicians, to deliver mental health and resiliency programs across multiple sites. The Director serves as the key liaison between wellness programs and stakeholders, ensuring alignment with business objectives and cultural values.

Responsibilities Include

• Develops and drives the global wellness and resiliency strategy aligned with organizational goals and evolving business needs.
• Leads design, implementation, and continuous improvement of enterprise-wide wellness programs, crisis intervention protocols, and resiliency initiatives.
• Ensures alignment of local and regional wellness activities with global standards and best practices.
• Oversees and provides direction to regional and senior wellness managers, life coaches, and external clinical partners across all assigned locations.
• Establishes performance metrics and ensures accountability for wellness delivery teams globally.
• Leads recruitment, onboarding, and development of leadership within the wellness team.
• Collaborates with the Director of Research and Data Analytics for Resiliency to define KPIs, analyze wellness data, and inform strategic adjustments.
• Utilizes insights and trends to present actionable recommendations to executive leadership and clients.
• Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations.
• Serves as the primary wellness representative to senior leadership, client stakeholders, and cross-functional teams.
• Presents wellness strategies, outcomes, and proposals to internal and external audiences, aligning with client expectations and company values.
• Builds collaborative partnerships across departments to embed wellness into core business functions.
• Sets organizational standards for emergency and crisis response protocols; guides managers and coaches in navigating high-risk cases.
• Ensures timely escalation and professional referrals for critical incidents impacting teammate mental health.
• Champions innovation by integrating emerging mental health trends, digital tools, and evidence-based practices into program design.
• Represents the company in industry forums and networks to position TaskUs as a leader in workplace wellness.
• Develops personally by pursuing learning opportunities and shares skills with the team.
• Provides individual and group coaching sessions using prescribed approaches and adhering to ICF Core Competencies and Code of Ethics.

Requirements

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks*
• Licensed Psychologist, Guidance Counselor
• Minimum 7 years experience in coaching or counseling
• Minimum 7 years experience in people management and supervision
• Experience in and knowledge of mental health care
• Excellent training, teaching or facilitation skills
• Outstanding communication skills with strong listening
• Above average fluency in written and spoken English
• Excellent interpersonal and leadership skills
• High level of discretion and confidentiality
• At least 3 years experience in BPO industry
• Flexible to report to multiple sites (Ortigas, Bacoor, Imus, Meycauayan, Pampanga, La Union, Bohol)

Preferred Qualifications

• Masters Degree in Psychology, Social Work, or similar tracks
• Credentialed Coach (ICF)
• Minimum 3 years experience delivering both 1:1 and group counseling sessions with personnel dealing with emotional/graphic content

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Communicate with only authorized TaskUs recruiters.

DEI: TaskUs believes in diversity and equal opportunity. We are committed to inclusive practices. If you need accommodations in the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2508_11585_1

Posted At: Wed Aug :00:00 GMT+0000 (Coordinated Universal Time)

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