Shop Manager

2 weeks ago

Cabuyao City, Philippines JRL Endaya Inc. Full time

- Customer Centricity - Maintain a positive rate in Customer Satisfaction Index by ensuring all the aspects are met. (i.e., Phone call, First Contract, Booking Arrangements, Administration, Summary). Ensure all customer fills up the customer satisfaction form. Ensure all customer vehicle inspections, estimate, job order are presented and explained properly to the customer. Return all the parts and explain components one by one. (Depending on the customer). Regular customers are monitored. Usual requests are relayed to technicians. - Sales Management - Maintain and increase the target amount per invoice. Attain monthly target. Generate and report workshop sales and other KPIs through workshop management system. Participate in activities in increasing UR (fleet engagement, telemarketing, and social media) that will contribute to workshop increase. Responsible in handling customers' requirements, complaint and requests. Continuous learning of existing technical and new technical specifications of vehicle in order to sell parts at the right requirements. - Workshop & Operations Management - Assignment of Technician per Bay (each technician must maintain their respective bay operational and neat). Generate and report BCS KPI's of Technicians. Monitor 5S of workshop and sets monthly general cleaning of the workshop. Coordination about inventory management and fill rate with parts admin. Assignment of Technician per system (e.g., Tool Room, Used Parts, Used Oil, & etc.) Updating of Appointment board and UR adjustments are relayed to Master Technician on a daily basis. Oversee the following operations: Social media standard posting & Social media response time. Align with customer behavior in omni-channel environment. Maintain all touchpoints of Customer Journey. Always cooperate with the BCS Standards implemented by BCS-MF. Conduct brief BCS trainings to other personnels. - Brand Management - Representing and living the brand Bosch Car Services, you should always keep the four main pillars of the BCS concept in mind. BCS Ambassador (Brand Competence, Brand Benefits (Quality, Price performance ratio, Safety & Customer Orientation) Brand Image. As an ambassador you transform the strengths of BCS brand values, and the brand promises, into a brand specific behavior at all times: towards customers, partners and colleagues in the BCS network.

  • Shop Manager

    4 weeks ago

    Cabuyao, Philippines JRL Endaya Inc. Full time

    - Customer Centricity - Maintain a positive rate in Customer Satisfaction Index by ensuring all the aspects are met. (i.e., Phone call, First Contract, Booking Arrangements, Administration, Summary). Ensure all customer fills up the customer satisfaction form. Ensure all customer vehicle inspections, estimate, job order are presented and explained...

  • Shop Manager

    3 days ago

    Cabuyao City, Philippines JRL Endaya Inc. Full time

    - Customer Centricity - Maintain a positive rate in Customer Satisfaction Index by ensuring all the aspects are met. (i.e., Phone call, First Contract, Booking Arrangements, Administration, Summary). Ensure all customer fills up the customer satisfaction form. Ensure all customer vehicle inspections, estimate, job order are presented and explained...

  • Café and Shop Manager

    1 week ago

    Makati City, National Capital Region, Philippines Silverlens Galleries Full time ₱1,200,000 - ₱2,400,000 per year

    Who Are We?Silverlens Den:Bookshop and CafeA cafe and retail bookshop inside the art gallery, offers a sophisticated coffee menu, pastries and lite fare. Conceived to seamlessly blend hospitality, retail, and cultural engagement, the venture aims to redefine and enhance how visitors interact with the gallery's brand.Café and Shop Manager (Den Keeper)The Den...

  • Machine Shop Foreman

    2 weeks ago

    Quezon City, Philippines QC Styropackaging Corp Full time

    Join to apply for the Machine Shop Foreman role at QC Styropackaging Corp . Location: Edsa Head Office Number of Vacancies: 1 Qualifications Bachelor’s Degree in Engineering Minimum two (2) to three (3) years of experience in the Manufacturing Industry Knowledgeable in Drafting Highly dynamic and metric-driven Experience in a close tolerance manufacturing...

  • E-Commerce Manager

    2 weeks ago

    Davao City, Philippines The Hang Loose Hut Full time

    About Us We’re a fast-growing e-commerce brand with a loyal community and strong momentum across Shopify, Etsy, and TikTok Shop. We’re looking for an experienced E-Commerce Manager to guide our digital retail operations to the next level — someone who combines hands‑on technical knowledge with strategic leadership. The Role As our E-Commerce Manager,...

  • Head of TikTok Shop and Creator Content

    3 weeks ago

    Quezon City, Philippines 310 Nutrition Full time

    Job Title: Head of TikTok Shop & Creator Content Job Type: Full Time, Onsite Department: Operations Reporting to: CEO Role Overview The Head of TikTok Shop & Creator Content is a leadership role to spearhead the TikTok affiliate marketing and creator content initiative focused on shoppable short videos and live-stream commerce. The position is based in White...

  • Parts Admin

    4 weeks ago

    Cabuyao, Philippines JRL Endaya Inc. Full time

    - Customer Centricity - Maintain a good inventory level that will serve all customer requirements to achieve customer satisfaction. Maintain cleanliness of battery rack & display module. Act as back-up Shop Manager and aware with all its customer centric tasks. - Sales Management - Forecast and align inventory based on parts movement. Ensure...

  • Remote Construction Project Engineer/AutoCAD Drafter

    2 weeks ago

    Cabuyao, Philippines ROOMI GROUP CORPORATION Full time

    Job Description: Use AutoCAD or similar CAD software to prepare detailed shop drawings for millwork fabrication. Read and interpret architectural and shop drawings, blueprints, and specifications. Collaborate with project managers, architects, engineers, and other stakeholders to ensure accuracy and completeness of drawings. Verify measurements and...

  • Parts Admin

    3 days ago

    Cabuyao City, Philippines JRL Endaya Inc. Full time

    - Customer Centricity - Maintain a good inventory level that will serve all customer requirements to achieve customer satisfaction. Maintain cleanliness of battery rack & display module. Act as back-up Shop Manager and aware with all its customer centric tasks. - Sales Management - Forecast and align inventory based on parts movement. Ensure...

  • Parts Admin

    2 weeks ago

    Cabuyao City, Philippines JRL Endaya Inc. Full time

    - Customer Centricity - Maintain a good inventory level that will serve all customer requirements to achieve customer satisfaction. Maintain cleanliness of battery rack & display module. Act as back-up Shop Manager and aware with all its customer centric tasks. - Sales Management - Forecast and align inventory based on parts movement. Ensure cooperation with...