Customer Service Representative II
6 days ago
Work Set Up: Remote - Philippines Type of Contract: Full time Schedule: 8AM to 5PM PST; (training schedule: 6:00 AM to 3:00 PM PST) Equipment: Bring-Your-Own Device (BYOD) Start Date: November 17, 2025 Job Summary The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative II look like? Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as phone, email, or chat Provides in-depth information about products and services to customers Resolves complex customer issues in a timely and efficient manner Follows up with customers to ensure that their issues have been resolved to their satisfaction Properly and accurately document customer interactions in the organization’s CRM Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Required Qualifications 2 years of previous customer service experience, preferably in a call center environment Strong communication skills, both verbal and written Knowledge and experience with a CRM preferred Proficient in using computers and various software applications Prior experience in healthcare or medical accounts, particularly dental, is an advantage Ninja Perks and Benefits Remote Competitive compensation Beautiful facility & Free Meals for onsite positions Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? Visit our Facebook page to find out more: #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
Angeles, Philippines StackPh GDV Business Services Full timeWe are looking for a customer service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...
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Customer Service Representative
1 week ago
Angeles, Philippines StackPh Full timeJob Description Customer Service Representative Responsible for assisting customers with inquiries, providing accurate information, and resolving concerns through calls, chats, or emails. Must have good communication skills, patience, and a customer-focused attitude. Fresh Grads & Hs/Shs are Welcome Open for newbie? 1-Day Process Virtual Process Earn up to...
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Customer Service Representative
3 weeks ago
Angeles, Philippines Lexie Staffing & Business Consulting Full timeWe’re hiring a passionate and dedicated Customer Service Representatives and grow your career with us. Work Locations: Bridgetowne (Quezon City), Makati, Sta. Mesa, Marikina, and Cubao Work Setup: On-site Schedule: Must be willing to work on shifting schedules Qualifications: At least a High School Graduate (Old Curriculum) or Senior High School...
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Customer Service Representative
1 week ago
Angeles, Philippines InnoStack Full timeWe’re hiring Customer Service Representatives (CSRs) to join our growing team in Angeles, Pampanga! Whether you're experienced or just starting your career, we want passionate individuals who are ready to provide excellent customer support and thrive in a fast-paced environment. This role is perfect for individuals looking for stability, growth...
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Customer Service Representative
2 days ago
Angeles, Philippines Lexie Staffing & Business Consulting Full timeWe’re hiring a passionate and dedicated Customer Service Representatives and grow your career with us. - Work Locations: Sta, Mesa, Cubao, and Centris - Work Setup: On-site - Schedule: Must be willing to work on shifting schedules Qualifications: - At least a High School Graduate (Old Curriculum) or Senior High School Graduate - With or without BPO...
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Customer Service Representative
1 week ago
Angeles, Philippines Lunatech Full timeJoin one of the top BPO companies in the country! We're looking for Customer Service Representatives who are driven, communicative, and ready to deliver top-notch service to our clients. If you have BPO experience and are looking to grow your career — this is your chance! Qualifications: Must be a High School or Senior High School graduate At least 6...
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Customer Service Representative
2 weeks ago
Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱150,000 - ₱250,000 per yearMVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.At MVP, we foster a culture of professionalism, innovation, and...
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Customer Service Representative
5 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per yearThe Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...
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Customer Service Representative
5 days ago
Angeles City, Central Luzon, Philippines SuperStaff Full time ₱250,000 - ₱500,000 per yearThe Customer Service Representative is responsible for delivering exceptional customer support via voice and email channels. This role requires strong communication skills and the ability to handle inquiries from Territorial Representatives, address escalated cases, and provide effective resolutions. The ideal candidate is a problem-solver who is committed...
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Customer Service Representative
7 days ago
Angeles City, Central Luzon, Philippines StaffSmart Outsourcing Full timeAbout the roleStaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.What you'll be doingHandling...
