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CSR | Freight/Logistics Experience Required

4 weeks ago

San Fernando, Philippines Emapta Global Full time

Overview

CSR | Freight/Logistics Experience Required

What Awaits You in This Role

Be part of our client's team as a Customer Success Associate and ensure every customer receives outstanding support across multiple Freightos platforms. You'll assist clients, resolve issues, and drive engagement—all while collaborating with global teams to transform the freight and logistics industry.

Employment Type: Full-time

Shift: Night Shift

Work Setup: Permanent WFH

Perks and Benefits That Set You Apart
  • Day 1 HMO coverage with free dependent
  • Competitive salary package
  • Night differential pay to maximize your earnings
  • Permanent WFH arrangement
  • Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
  • Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
  • Unlimited upskilling through Emapta Academy courses (visit
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • 20 annual leaves, including 5 convertible to cash
  • Mentorship and exposure to global leaders and teams
  • Diverse and supportive work environment
What You'll Bring to the Team
  • 1-3 years of proven experience in freight forwarding, shipping, or logistics operations (mandatory)
  • 1-3 years of customer service experience with international or English-speaking clients
  • Full professional fluency in English, both written and spoken
  • Proficiency with CRMs such as Intercom, Zoho, Salesforce, or similar tools, with ability to adapt quickly to new systems
  • Strong problem-solving and critical-thinking skills, with initiative to act proactively
  • High attention to detail and accountability in managing cases from start to resolution
  • Excellent organizational and prioritization skills in a fast-paced environment
  • Ability to work independently while collaborating effectively with global teams
  • Flexibility and eagerness to learn new processes, tools, and features
  • Demonstrated passion for customer success and delivering outstanding client experiences
What You'll Be Doing
  • Assist customers in navigating Freightos platforms and processes
  • Deliver excellent support via chat, phone, and email in fluent English
  • Resolve inquiries across Marketplace, Enterprise, Terminal, and other platforms
  • Monitor customer activity, follow up on open issues, and prevent disengagement
  • Provide resources and education to empower customer self-service
  • Collect and share customer feedback to enhance processes and experiences
  • Collaborate with global colleagues across time zones
  • Follow assigned shift rotations, including evenings and public holidays
  • Maintain professionalism and reliability in a remote setup
Meet the Client: Freightos Limited

Freightos Limited is redefining how the world moves freight. As a digital freight booking platform, Freightos connects global supply chains with real-time pricing, booking, and procurement across airlines, carriers, forwarders, and importers . Their breakthrough technology and unparalleled data are transforming a $1.6 trillion industry—making shipping faster, more cost-effective, and more reliable. With more than 10 million annual quotes, Freightos is powering global trade while building a team of 350+ professionals worldwide. Join them in shaping the future of logistics.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Outsourcing and Offshoring Consulting

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