Tech Sales Associate Web Hosting Shaw

3 weeks ago

Bulacan Philippines Buscojobs Full time

Job Description

The Customer Service Sales Representative – reports to the Customer Service Supervisor. The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. We're seeking an individual who not only communicates effectively with customers but also leverages sales techniques, and grow engagement through product positioning.

Responsibilities:

  • Drive Sales: Exceed productivity standards by effectively retaining customers through sales-oriented solutions while maintaining overall accuracy and Key Performance Indicators (KPIs).
  • Conflict Resolution: Demonstrate a proven ability to diffuse escalated customer situations using effective negotiation skills to reach mutually beneficial resolutions.
  • Thorough Documentation: Complete all necessary documentation for every customer interaction, ensuring comprehensive records of customer concerns and resolutions.
  • Ownership and Proactivity: Take ownership of customer concerns, proactively following through to resolution to minimize escalations and ensure customer satisfaction.
  • Independent Decision Making: Make independent decisions based on established guidelines to effectively address customer needs and concerns.
  • Collaborative Teamwork: Work collaboratively as part of a sales-driven team to achieve individual, team, and departmental sales objectives, sharing knowledge and skills to drive success.
  • Customer-Centric Focus: Maintain a strong focus on customer satisfaction, consistently responding to and exceeding customer expectations.
  • Quality Assurance: Adhere to agreed-upon quality standards, striving for a minimum accuracy rate of 90% in all customer interactions.
  • Professionalism: Maintain professional relationships with internal and external customers, customer service management, and colleagues, representing UK Media properties with integrity and excellence.

Job summary

The Sales Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines.

Offers

  • HMO Day 1
  • Life Insurance
  • Leave Credits
  • Unlimited Incentives

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Posted 1 day ago

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Job Description

Job Title: Customer Service Representative

Site Location: Makati, Philippines

Employment Type: Onsite, Full-time

Salary Range: ₱23,000 – ₱28,000 (depending on experience)

Job Overview:

As a Customer Service Representative, you will handle customer inquiries, assist with service requests, and provide solutions while promoting telco products and services. This role combines customer care and sales to deliver an exceptional experience.

Qualifications:

At least College Undergraduate/ SHS Graduate/High School Graduate (Old Curriculum)

At least 6 months of Sales experience (BPO or retail sales)

Good communication and problem-solving skills

-Willing to work onsite in Makati and on shifting schedules

  • Must be able to start ASAP

What We Offer:

Competitive salary package

Performance-based incentives

Paid training and professional development opportunities

HMO Coverage

Opportunities for career advancement

Government-mandated Benefits

13th Month pay

Fun and supportive work environment

How to Apply:

Submit your resume to with "CSR Makati-FULL NAME" in the subject line, or apply directly to our job portal.

This advertiser has chosen not to accept applicants from your region.

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