Call Center Agent Dayshift And Oned Day Process

1 day ago

Philippines Buscojobs Full time

Overview

Call Center Agent positions available in the Philippines. The postings include onsite roles with shifting schedules, virtual recruitment processes, and opportunities in customer service and hotel reservations. Some postings indicate start dates and onboarding details, with varied locations such as IT Park and Cebu City.

What We Offer
  • Comprehensive Training: Gain the skills and knowledge you need to succeed, with hands-on guidance every step of the way.
  • Flexible Schedule: Work onsite with full-time hours and shifting schedules that fit business needs.
  • Open to Everyone: Whether you're experienced or just starting out, we welcome candidates from all backgrounds.
  • Career Growth: Build a rewarding career with plenty of opportunities for advancement.
  • Paid training and onboarding support
  • Health insurance and life insurance
  • Company events, Christmas gifts, and other benefits
  • Paid sick and vacation leaves
  • Loyalty and inclusion benefits
  • On-site parking and free parking
Responsibilities
  • Assist customers via phone, email, or chat with timely, professional support.
  • Resolve concerns with empathy and patience to ensure a positive experience.
  • Process orders, returns, and other service-related requests.
  • Maintain accurate customer records and follow up as needed.
  • Collaborate with team members to achieve service goals.
  • Apply product and service knowledge learned through training.
  • Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email where applicable.
  • Document customer interactions and maintain detailed records of conversations.
  • Follow scripts and company guidelines to ensure consistent, compliant communication.
Qualifications
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in a call center or customer service role preferred; some postings accept candidates with no experience.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and handle high call volumes efficiently.
  • Proficient in using computer systems and software applications.
  • Willingness to work onsite and on shifting schedules (weekends/off days vary).
  • Good problem-solving skills and a customer-oriented approach.
  • Ability to start ASAP or as indicated by the posting.
Job Availability and Status

Posted 1 day ago or today in multiple postings; some roles note onsite work and virtual application processes. If the position has closed, the description would indicate expiry.

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