FRAUD RISK ANALYST

3 weeks ago

Calabarzon Philippines SupportFinity™ Full time

Overview

This position is primarily responsible for executing all operational aspects of Fraud Risk Operations management, including support of authorization, fraud detection, fraud recovery and provisioning, fraud rule management and MIS generation, and risk strategy and governance.

Responsibilities

Operational Excellence - Support the division’s authorization and fraud prevention strategies by executing key initiatives aimed at achieving operational excellence. This includes, but is not limited to the following:

  • Authorizations - Ensure adherence to target authorization rates, schemes regulatory requirements, and industry standards related to card acceptance and authorization strategies, policies, and procedures. Conduct timely review and escalate authorization-related issues, as needed. Address issuing card acceptance issues and merchant / acquirer-related concerns promptly.
  • Fraud Detections - Review and disposition of inbound, outbound, and two-way SMS fraud alerts in a timely manner. Maintain acceptable fraud detection and detection quality rates as defined by SLA. Address internal and external fraud detection-related escalations. Fraud Recovery and Loss Provision Control: Monitor and manage recovery success rates, provisions, and books to ensure alignment with metrics. Handle and resolve escalated fraud complaints efficiently. Conduct review and assessment of Case Mgt. handled cases for accuracy.
  • Fraud Analytics and MIS - Quick fraud parameter creation, amendment, and deactivation, as needed. Review of fraud trends and mitigants. Data preparation.
  • Risk Strategies and Governance - Execute key fraud risk initiatives, such as process quality control, project delivery, customer communications, fraud education and awareness, and Day-2 checks. Budget and vendor management. Compliance with regulatory requirements and industry standards.

Customer Centricity - Enable within the team a mechanism to actively communicate with customers.

Qualifications
  • Must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management/Finance/Accountancy/Banking or equivalent
  • Candidates must have relevant experience to the role
  • Proficient in using Microsoft Office applications
  • Amenable to be assigned in a shifting schedule

Bank of the Philippine Islands (BPI)

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