Junior Sales Operations Analyst

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Job Description 1

Junior Sales Operations Analyst jobs in Manila

Posted 1 day ago

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Job Description
  • Coordinate the end-to-end process of initial/regular switching of retail customers.
  • Verify customer eligibility and validate data (meter numbers, usage history, account information) to ensure successful enrollment in the CRB.
  • Track the status of switches and resolve switch concerns, if any.
  • Communicate directly with customers to explain switching processes, timelines, and address inquiries or issues.
  • Collaborate with internal sales, compliance, and operations teams to support bulk switch campaigns and customer onboarding.
  • Maintain accurate records and documentation for all switching activities.
  • Gather and manage customer data to be used for insights and analysis.
  • Prepare dashboards and regular reports assigned.
  • Stay up-to-date with utility rules, market regulations (e.g., ERCOT, PJM, ISO-NE), and switching procedures.
  • Identify opportunities to optimize and automate switching workflows.
  • Performing other duties and tasks that may be assigned from time to time.

Qualification Requirements:

  • Bachelor's degree in Business or relevant field is preferred.
  • Fresh graduates are welcome to apply

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 2

Business Support and Performance Management

o Providing and maintaining standard management reports and dashboards for key stakeholders

o Supporting the management and reporting of Commercial sales targets

o Assisting the Sales Operations Manager in the training of business users to ensure proper recording, reporting, and performance management

o Working with the Sales Operations Manager to establish business needs, understand business processes, and key business requirements

o Communicate data insights through regular or ad hoc reports

System Support and Data Management

o Participating in the evolution of Salesforce best practices, standards, and policies

o Supporting the maintenance of documentation on processes, policies, application configuration and developing user guides for commercial team

o Support the updates and maintenance of resources for Corporate Move Agent and Supply Chain & Procurement

o Acting as a liaison between the business units and IT in all areas of support and enhancement of Salesforce as it affects the Commercial business users

o Keeping users informed about system functionalities and enhancements

o Ensuring that business users are complying with standard operating procedures

o Monitoring the data input and accuracy of our Salesforce database

o Assisting with continuous improvement projects and initiatives

Skill and Experience Requirements

· Experience using CRM systems (Salesforce experience is preferred)

· Excellent level of written and spoken English

· Excellent Excel skills and ability to use other Microsoft packages, including Word and PowerPoint (MS SharePoint skills is a plus)

· High levels of accuracy and attention to detail

· Strong organizational skills including the ability to establish appropriate processes and structures

· Forward planner with good time management skills

· Works well under pressure and meets deadlines

· High levels of integrity and respectful with regards to data protection and confidentiality

· Be an exceptional team player to work cross-functionally for a common purpose

· Strong analytical skills with the ability to interpret and present relevant numbers

· Strong communication and interpersonal skills

Note: This advertiser has chosen not to accept applicants from your region.

Job Description 3

Sales Operations Analysts in the Go To Market Partnership Center are responsible for the operational support of internal Sales Teams, Account Managers & Principals to ensure successful Lead to Order opportunity management throughout the sales cadence process.

Essential Functions

  • Management of Salesforce (SFDC) opportunities from Pipeline to Close. Includes: Updating of Stages and Forecast Category, Adding/Updating of Products and Revenue Allocation, producing pricing support documents, and processing deals with finance.
  • Assisting in preparing templates for Statements of Work and initial Contract submissions.
  • Coordination of Professional Services Automation (PSA) platform. Includes: Coordinating Pricing Assistants for Resource Hours and Budgets, Creating Projects and Assigning Principals in Charge and Project Managers.
  • Attend pipeline calls/ team meetings with internal clients as requested and perform Salesforce and PSA updates post-call.
  • Cross functional Team coordination (Business Leads, Contracting, Finance, Sales, etc.) to ensure smooth processing of opportunities.
  • Continuous, pro-active coordination with internal client contacts and business personnel, to foster and maintain relationships.
  • Maintain the team's document repository making sure information are up to date.
  • Accomplish other Ad-Hoc tasks, business initiatives and special projects as needed.
  • Help in strategic planning and analysis with Account Managers/PICs as needed.

Qualifications

  • Bachelor's Degree
  • 2-3 years of experience in sales support and customer service
  • Finance/Sales Operations/Customer Relationship Management background is preferred
  • Strong Excel knowledge
  • Preferrable with experience of Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
  • SAP and SFDC or any other CRM system knowledge is a benefit
  • Strong team player and accepts coaching opportunities positively
  • Flexibility and willingness to join a dynamic and fast-paced working environment

Note: This advertiser has chosen not to accept applicants from your region.

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