Director, Systems, Innovation and Training

3 days ago

Metro Manila Philippines SupportFinity™ Full time

Director, Systems, Innovation and Training Company: Cebu Pacific Air Location: National Capital Region (Pasay City, Metro Manila) Job Type: Full-time Salary: Negotiable Experience: Master level (10+ years) Cebu Pacific puts people at the heart of service—be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability. Primary Responsibilities: Lead the planning, implementation, and optimization of systems and applications across Cebu Pacific’s ground operations network. Champion the adoption of innovative, technology-based solutions to enhance service standards, improve efficiency, and reduce costs. Oversee the design and execution of training programs to ensure ground operations personnel remain competent and compliant with company and regulatory standards. Collaborate with IT and other departments to ensure seamless system rollouts, integration, and business continuity across the airport network. Evaluate and implement airport innovations and new technologies to address operational challenges and elevate customer experience. Ensure all systems, applications, and training initiatives operate effectively and align with Cebu Pacific’s safety, quality, and service standards. Develop succession and talent development plans for the Systems, Innovation, and Training team. Monitor and enhance processes to maintain the highest levels of operational reliability, safety, and compliance. Qualifications: Must have a Bachelor’s degree in any four‑year course and 10–15 years of relevant experience in airline systems (e.g., Navitaire, Reservation Systems), process improvement, and/or training within the airline or related industry. Proven leadership and people‑management skills, with the ability to drive performance and manage diverse teams. Strong communication, interpersonal, and presentation skills to effectively implement procedural and training updates across the network. Demonstrated business acumen, critical thinking, and analytical capability in solving complex operational challenges. Highly adaptive, accountable, and proactive leader who thrives in dynamic environments and fosters continuous improvement. Why Join Us: We are the first Great Place to Work ® certified airline in Southeast Asia. We have been recognized as Best Employer Brand on LinkedIn for two consecutive years. Be part of a forward‑thinking team that values innovation and continuous improvement. Play a key role in developing and nurturing the talents that drive our success. Accelerate your career with access to extensive learning programs and leadership development initiatives, all under CEB U, our corporate university. Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same‑sex partners. Be assured of comprehensive healthcare coverage upon hire. Note: This position is for a People Manager role and will be based in Pasay City, Metro Manila but currently follows an onsite work arrangement. Experience Range: 10 – 15 yearsJob posted on: 2025‑10‑29 #J-18808-Ljbffr

  • Director of Training

    2 weeks ago

    , Metro Manila, Philippines TP Full time

    Join to apply for the Director of Training & Quality - Retail role at TP Director of Training & Quality | The Opportunity The Director of Training and Quality for the Retail vertical in Teleperformance is a strategic leadership role responsible for overseeing the development and implementation of training programs and quality assurance processes. This...

  • Director of Training

    2 weeks ago

    Manila, National Capital Region, Philippines Wing Assistant Full time ₱2,800,000 - ₱4,500,000 per year

    Position OverviewTheTraining Directorwill lead the strategic design, implementation, and continuous improvement of all training and development programs within the company. This role ensures that Virtual Assistants (VAs), team leaders, and support staff are equipped with the knowledge, skills, and service mindset required to deliver world-class support to...

  • Supply Chain Director

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    We are seeking a highly experienced Supply Chain Director to lead end-to-end supply chain operations for a global shared services hub. This role will oversee a team of 8 direct reports and partner closely with leadership teams in both the Philippines and the United States to deliver best-in-class supply chain solutions. The Supply Chain Director will be...

  • Training Director

    2 weeks ago

    Manila, National Capital Region, Philippines Wing Assistant Full time ₱280,000 - ₱450,000

    Title: Training DirectorAbout the role- Lead the strategic design, implementation, and continuous improvement of all Training & Development programs.- Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world-class client support.- Ideal candidate: visionary L&D leader with deep adult-learning...

  • IT Director

    2 weeks ago

    Manila, Philippines My Amazon Guy Full time

    Overview IT Director role at My Amazon Guy (remote position). Get AI-powered advice on this job and more exclusive features. The IT Director oversees the organization's technology strategy, ensuring alignment with business goals. They manage IT operations, infrastructure, and security, while leading a team of professionals to implement innovative solutions....

  • Director for Training and Learning Management

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱3,600,000 per year

    Job SummaryThe Director of Training and Learning Development is responsible for setting the strategic direction, design, and implementation of learning and development (L&D) programs across the organization. This role ensures employees have the necessary skills, knowledge, and tools to achieve business objectives while fostering a culture of continuous...

  • Director of Software Engineering

    6 days ago

    , Metro Manila, Philippines Maya Full time

    Overview Maya National Capital Region, Philippines We are seeking an accomplished Technology leader with deep technical expertise and a knack for innovation. This role is for someone who thrives on tackling complex challenges and is passionate about developing cutting-edge financial technology that integrates both online and offline environments. You will...

  • Account Director

    3 weeks ago

    , Metro Manila, Philippines Silver Machine Digital Communications Full time

    Integrated Marketing Communications + Digital Advertising + Brand Management Company Description Silver Machine Digital Communications is an independent creative agency based in The Philippines, founded by Matt Seddon, the former CEO of Ace Saatchi & Saatchi and JWT Manila. We combine the strategic brand-building expertise of a traditional agency with the...

  • Marketing Director

    2 weeks ago

    , Metro Manila, Philippines Michael Page Full time

    Join to apply for the Marketing Director role at Michael Page Join to apply for the Marketing Director role at Michael Page Get AI-powered advice on this job and more exclusive features. Global FMCG company with an extensive APAC presence Progression locally & internationally Global FMCG company with an extensive APAC presence Progression locally &...

  • Assistant Marketing Director

    2 weeks ago

    , Metro Manila, Philippines LUNA Securities Inc. Full time

    This role is an accelerated career launchpad . You’ll quickly evolve from an assistant into a strategic marketing partner. Your work will provide unparalleled access to the inner workings of the Philippine stock market, its industries, and top executives. Initially, you will focus on execution to free up the Director, but the clear goal is for you to gain...