Expatriate Transactions Advisor

3 weeks ago

Makati, Philippines Shell Full time

Shell Makati, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Expatriate Transactions Advisor role at Shell What’s The Role This is an entry-level role which aims to deliver value to Shell and its constituent Businesses and Functions by developing and executing people strategies in direct support of the Group Strategy. What You’ll Be Doing You will handle global expatriate transactional requests and information queries received from employees, Local HR, HR Business Partners and line managers via web forms, email and telephone. Execute a wide range of global transactional processes for Shell expatriates, such as travel or education claims, payments & deductions or housing and immigration cases. Act as first point of HR contact for process and policy queries of expatriates during their assignment. Liases with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases. Manage cases according to established ways of working, including case logging in EIC/Sales Force, efiling, management of work in progress and keeping customers informed, meeting established KPIs and SLAs, escalating complex issues and working with other parties as required. Share best practices within the team and drive continuous improvement in service delivery through participation in improvement initiatives. Adhere to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches. Deal with constant and demanding workload, and deal with global scope of expat processes. What You Bring Bachelor's degree in Psychology and/or Human Resources Management Strong attention to detail and accurate execution Previous experience in HR and Shared Services environment is advantageous Strong IT skills (Workday, SAP & Microsoft Office) is advantageous Fresh graduates are encouraged to apply What We Offer Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performer related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes. #J-18808-Ljbffr

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