Product Owner

2 weeks ago

Taguig, Philippines Sun Life Full time

Product Owner Job Summary The Product Owner is responsible for analyzing and optimizing business processes, prioritizing backlog and defining requirements, and collaborating with stakeholders to enhance user experience, improve operational efficiencies, and deliver impactful solutions aligned with organizational goals. Key Responsibilities Analyze and Optimize Processes: Study, evaluate, and identify areas for improvement in consultant end-to-end sales, onboarding, and service processes across diverse channels. Define Business Needs: Lead and facilitate discussions to ensure that business and functional requirements are well-articulated and effectively address organizational goals. Roadmap creation. Document Requirements: Create detailed functional specifications, user stories, and use cases for system implementation and operational processes. Enhance Practices: Define, enhance, and maintain best-in-class business analysis methodologies and practices. Governance and Quality Assurance: Manage and approve change requests while adhering to project governance standards, ensuring high-quality deliverables. OKR definition and tracking post delivery. Digital Asset Support: Provide comprehensive support to multiple distribution channels for all digital platforms and assets. Proactive Recommendations: Offer actionable insights and recommendations to business and product owners to drive continuous improvement. Stakeholder Collaboration: Work closely with internal stakeholders, IT teams, external vendors, and partners to implement system enhancements that meet business needs. Training and Support: Conduct end-user training and provide ongoing support to ensure successful adoption of new systems and processes. Qualifications and Competencies University degree (4 year course) Minimum of 6 years of experience in the life insurance industry, with a strong focus on product ownership, business analysis or related roles. Agile methodology certification is preferred Strong leadership and team management skills Excellent analytical and problem-solving abilities Proficiency in data analysis and performance metrics Solid understanding of customer service principles and best practices Experience with process improvement methodologies (e.g., Lean, Six Sigma) Strong communication and interpersonal skills Ability to work effectively in a fast-paced, dynamic environment Preferred Skills In-depth knowledge of consultant sales journeys, and life operations Strong business analysis skills, including requirements gathering, documentation, and stakeholder engagement Backlog prioritizing and roadmap formulation Comprehensive understanding of software development methodologies such as Scrum and Agile Familiarity with business processes and change management practices Exceptional analytical, problem-solving, and decision-making abilities Excellent communication, collaboration, and interpersonal skills to work effectively with cross-functional teams Excellent presentation skills Seniority level Mid-Senior level Employment type Full-time Job function Product Management and Project Management Industries Business Consulting and Services and Financial Services #J-18808-Ljbffr

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