Network Operations Engineer

2 weeks ago

Parañaque, Philippines White Cloak Technologies, Inc. Full time

Join to apply for the Network Operations Engineer role at White Cloak Technologies, Inc. The Network Operations Engineer will support the organizations Network Operations as part of a staff augmentation engagement. The role focuses on ensuring network stability, availability, and performance by providing proactive monitoring, incident response, troubleshooting, and operational reporting. This position plays a critical role in maintaining compliance with the agreed Scope of Work (SOW), meeting defined Service Level Agreements (SLAs), and collaborating with internal teams to support operational and project-related requirements. Key Responsibilities Network Monitoring & Incident Management: Continuously monitor network infrastructure, including routers, switches, firewalls, VPNs, and WAN circuits, using enterprise monitoring tools (e.g., CheckMK, or similar). Respond to network alerts promptly and perform first-level troubleshooting to minimize downtime. Escalate unresolved incidents to Level 2/3 engineers, vendors, or service providers as defined in escalation matrices. Document all incidents, resolutions, and root cause analyses in the organizations ticketing system. Change & Configuration Management: Support the implementation of approved network changes following the organizations change management processes. Assist in device configuration updates, firmware patching, and other planned maintenance activities. Maintain up-to-date records of device configurations, topology diagrams, and runbooks as required under the SOW. Performance Optimization & Reporting: Analyze bandwidth utilization, latency trends, and network performance metrics. Provide recommendations for optimizing performance, stability, and capacity planning. Prepare and submit daily monitoring logs, weekly reports, and monthly operational summaries as required under the agreed deliverables. Collaboration & Project Support: Work closely with internal IT teams and vendors on planned network upgrades, migrations, or expansions. Assist in testing, validating, and deploying new network solutions to ensure smooth transitions. Provide operational support for business continuity and disaster recovery exercises. Qualifications Bachelors degree in Information Technology, Computer Science, Electronics, or related field (or equivalent work experience). 2-5 years of experience in a Network Operations Center (NOC) or similar network support role. Hands-on experience with enterprise network devices (routers, switches, firewalls, VPNs). Proficiency with network monitoring, troubleshooting, and ticketing tools. Familiarity with multi-vendor network environments (e.g., Cisco, Fortinet, Palo Alto) is an advantage. Knowledge of ITIL-based incident, change, and problem management processes. Willingness to work in shifts, including nights, weekends, and holidays, to meet 24x7 support requirements if applicable. Cisco Certified Network Associate (CCNA). CompTIA Network+ or equivalent. Referrals increase your chances of interviewing at White Cloak Technologies, Inc. by 2x #J-18808-Ljbffr

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