Call Center Trainer

3 weeks ago

Makati, Philippines ConnectUs Marketing Solutions, Inc. Full time

Overview Call Center Trainer - Onsite role at ConnectUs Marketing Solutions, Inc. Base pay range CALL CENTER TRAINER (ON-SITE) Starting salary: PHP 18,000 to PHP 23,000 Job Description Conduct effective training sessions for trainees. Collaborate with co-trainers, managers, and other leaders. Identify training needs and develop training plans based on business objectives and operational goals. Evaluate the effectiveness of training materials and create an action plan for improvement. Continuously review trainees\' performance, provide coaching and feedback, and ensure adherence to quality standards. Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs. Qualifications Proven experience in training/handling a team in any field. Teaching experience. Experience in the BPO industry is an advantage. Fluent in written and verbal English. Excellent interpersonal and communication skills. Strong leadership, team building, organizational, and management skills. Able to multitask, prioritize, and manage time efficiently. Ability to analyze problems and strategize for better solutions. Experience with technologies and best practices for instructional manuals and teaching platforms. Strict adherence to company philosophy, mission statement, and goals. Fast learner & Tech-savvy. Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office). Knowledgeable in using Zoom functions. Approx. 30 mins away from the Office (P. Burgos, Batangas City), and has a mode of transportation at night within their area. So, Why Join Us Work setup: On-site Batangas City. Full-time and long-term employment. Basic salary plus government-mandated benefits, basic HMO, leave credits, and other incentives. Salary based on skills, attitude, performance, and attendance. Opportunity for regularization and promotion. US and Canadian clients. Shift: Graveyard, Monday to Friday. Training: less than a month. About ConnectUs Marketing Solutions Inc. ConnectUs Marketing Solutions is a team of experts in various virtual business processes, offering services from administrative duties to CRM management, web development, online event management, and more. CMS was established in 2009 and is based in the Philippines with a North American client base and plans to expand to the UK and Australia. Seniority level Entry level Employment type Full-time Job function Education and Training Industries Advertising Services #J-18808-Ljbffr

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