Assistant Store Manager

4 weeks ago

San Jose, Philippines Sézane Full time

Overview

We are seeking the talents of an Assistant Store Manager (M/F) to contribute to the next chapter of Sézane’s journey. The position is based in San Francisco.

"Ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality and service at the heart of everything we do." - Morgane Sezalory, Founder & CEO.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Sézane is a playground which resembles no other; your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you

Responsibilities
  • Ensure a unique customer experience within your boutique
  • Animate the customer journey by relying on a team of ambassadors
  • Optimize the quality of the service at each stage of the customer journey
  • Convey information and promote personalization services to advisors and customers
  • Embody brand values and ensure an omni-channel experience at all times
  • Manage customer satisfaction using various tools, implementing dedicated action plans
  • Develop customer loyalty and along with creating new relationships
  • Explore the customer database (clienteling and management of dissatisfaction)
  • Recruit, retain and follow up of all team members
  • Operational Marketing: Guarantee the performance of the apartment through animations or events
  • Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
  • Lead and develop a team of sales advisors
  • Manage your team by motivating them and creating a positive and harmonious work environment
  • Foster cooperation within the team and between team leaders
  • Integrate new employees
  • Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews
  • Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
  • Demonstrate managerial courage to support its employees
  • Disseminate and circulate information
  • Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
  • Ensure proper maintenance of the apartment
  • Participate in the correct integration of the collections and ensure follow-up
  • Ensure the maintenance of high level of visual merchandising throughout the day
  • Ensure that business opportunities are maximized through effective store management
  • Follow fashion trends, ensure competitive intelligence
  • Coordinate or participate in the planning of in-store marketing events

Salary: $75,000 annually

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