[Hybrid] Customer Care Associate
3 weeks ago
About the role Join our dynamic team at MM Royalcare Marketing Services Inc. as a (Hybrid) Customer Care Associate. In this full‑time role, you will be responsible for providing exceptional customer service and support to our valued clients. With a hybrid work model, you'll have the flexibility to work both remotely and on‑site in our Taguig City, Metro Manila office. What you’ll be doing Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues effectively, ensuring a positive customer experience. Maintain accurate records and documentation of all customer interactions. Collaborate with cross‑functional teams to address complex customer needs. Continuously seek opportunities to improve customer service processes and procedures. Participate in ongoing training and development to enhance your skills and knowledge. What we’re looking for At least 1 year of experience in a customer service or call centre role. Excellent communication and interpersonal skills, both verbal and written. Strong problem‑solving and critical thinking abilities. Proficiency in using computer systems and relevant software applications. Adaptability and the ability to work in a fast‑paced, dynamic environment. A genuine passion for delivering exceptional customer service. What we offer At MM Royalcare Marketing Services Inc., we value our employees and strive to create a supportive and rewarding work environment. You’ll enjoy competitive salaries, opportunities for career advancement, and a range of benefits, including healthcare coverage and employee discounts. We also prioritise work‑life balance, offering flexible scheduling and the option to work remotely. About us MM Royalcare Marketing Services Inc. is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering high‑quality services to a diverse range of clients. Our company culture is dynamic, collaborative, and committed to the growth and development of our employees. If you’re ready to embark on an exciting new chapter in your career, we encourage you to apply for this (Hybrid) Customer Care Associate role at MM Royalcare Marketing Services Inc. today. #J-18808-Ljbffr
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