Thai Customer Care Specialist

3 weeks ago


Taguig, Philippines J-K Network Services Full time

Overview

Company Profile: Leading digital information and consulting services provider present to more than 50 countries helping companies using their advanced technology solutions

Position: Thai Customer Care Senior Associate

Industry: Consultancy Company

Salary: Php 90,000 - Php 100,000

Location: Taguig City

Schedule: Dayshift, Weekends off

Work Setup: Hybrid setup

Benefits
  • Visa Processing for Foreigners
  • Professional Training and Development Programs
  • HMO
  • 13th Month Pay
  • Government Mandated Benefits
  • Allowances
  • Laptop provided
  • Annual Increase
Requirements
  • Thai national currently living in the Philippines
  • Fluent in Thai and English (spoken, written, reading)
  • Bachelor’s degree in any field
  • At least 2 years of experience in customer service/support (preferably international contact center)
  • Strong communication and customer service skills
  • Good technical and troubleshooting knowledge
  • Proficient in Microsoft Office (especially Excel)
Responsibilities
  • Resolve customer issues digitally with professionalism
  • Ensure customer satisfaction and retention
  • Handle inquiries across multiple digital platforms
  • Provide accurate and timely responses
  • Collaborate with the team and escalate when needed
  • Maintain clear records of interactions
  • Follow company policies in all customer dealings
Recruitment Process
  • HR Interview
  • Final Interview
  • Language Assessment Test
  • Job offer
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