Account Manager

4 weeks ago

Makati, Philippines Nordic Global Full time

Join to apply for the Account Manager (Philippines-based) role at Nordic Global . Role Overview The Account Manager on our Client Partnerships team is a trusted resource to Nordic clients and is responsible for providing excellent customer service through day‑to‑day support and coordination of sales activities. This position is a critical part of the Client Partnerships team and serves, in conjunction with the Account Directors and Directors of Business Development, as the central point of contact for clients. Key Responsibilities Creating and maintaining exceptional relationships with key client stakeholders and internal partners Providing excellent customer service through creative problem solving and timely, professional communication Anticipating client needs and responding attentively to inbound client requests Supporting the full sales life cycle including tracking and responding to client opportunities, confirming contract details and extensions, assisting with proposal development, preparing for client meetings and onsite visits, and capturing client feedback Scheduling interviews for Nordic consultants, clients and consultant on‑site leads Preparing and managing engagement‑related contracts and documents Coordinating with internal partners to facilitate consultant onboarding to Nordic’s clients’ sites Developing and complying with internal processes to maintain relevant customer details such as business opportunities, client contacts, and communications Assisting with and attending Nordic special events and conferences at Corporate office or other locations Collaborating with internal team members to continually enhance operational processes to improve business operations, client experience, and operational efficiency Working on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary Skills and Experience 1–3 years of experience in sales operations or related field preferred Bachelor’s degree or equivalent experience Demonstrated success in customer service or account management Experience utilizing a strong customer service attitude and skill set Excellent communication skills, written and verbal Strong attention to detail and ability to organize and prioritize tasks Must demonstrate and embody Nordic’s maxims Able to work well under pressure and within time constraints Ability to work independently as well as within a team environment Additional Details Position is located in Nordic’s Makati office Ability to travel up to 10% of the time Equal Opportunity Statement Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. #J-18808-Ljbffr

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