Reporting Analyst

3 weeks ago

Pasig, Philippines Transcom Full time

Transcom Pasig, National Capital Region, Philippines

Direct message the job poster from Transcom

Hiring for Workforce and Business Intelligence & Reporting professionals

Transcom is looking for talented individuals like you to join our awesome team Be the next Reporting Analyst for our Transcom Pasig site.

Join our Transcom Family as a Reporting Analyst

The Reporting Analyst is responsible for supporting the contact centre operations by providing operational KPI reports and dashboards. It is the responsibility of this role to maintain daily operational data are available and accessible. The position is expected to be proactive in setting up accurate measurement matrices and have deep knowledge of the contact centre software, supporting management in executing their business decisions, through their reports, with a high amount of precision and consistency.

  • Creation, maintenance and accuracy of all external, internal and ad hoc reports as required – Daily / Weekly / Monthly
  • Creating all reports and initial analysis of variance
  • Verify the accuracy of sources and formula
  • Verify reports in terms of plausibility
  • Continuously monitors the accuracy and integrity of all data that is published in any report
  • Provide the business the analytics needed to improve operational performance
  • Maintains consistent communication to enhance the support experience
  • Consistently demonstrates sound judgement
  • Work with business partners to develop and analyse business intelligence needs
  • Provide input to business requirements and functional specifications for the design and implementation of solution
  • Interface with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise-wide BI systems
  • Ensure proper configuration management and change controls are implemented for your sphere of influence
  • Provide support as required to ensure the availability and performance of developed reports and dashboards for both external and internal users
  • Provide technical assistance to his audience/s
  • Alerts managers, as appropriate, when issues arise
  • Assists in implementing and maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory mandate
What we are looking for

To be successful in this role you must…

Educational Background:

Preferably college graduate of a technical or business course and from a reputable institution.

Required Qualifications:

  • Minimum of 5 years of Contact Center experience
  • At least 2 years related experience in BPO reporting
  • Proficiency with Google Suite applications
  • Expert on using MS Excel, VBA Macro and charting principles
  • Knowledge in visualization tools such as Data Studio and Looker is good to have but not required
  • Performance tuning experience related to reporting queries required
  • Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
  • Requires strong analytical, conceptual and problem-solving abilities
  • Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
What\'s in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you\'ll be able to utilize once you join our team

  • Day 1 HMO
  • Rice Subsidy
  • Clothing Allowance
  • 24/7 Teleconsult
  • Free Psychologist Consultation
  • In-house & Online Pharmacy
  • Retirement Fund
  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)
  • Loyalty Incentives
  • Free Shuttle Service

What Life at Transcom is like

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other
  • Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Transcom by 2x

Get notified about new Reporting Analyst jobs in Pasig, National Capital Region, Philippines .

Manila, National Capital Region, Philippines 1 week ago

Data Analyst - Fraud Analytics, Operations

Manila, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 1 week ago

Reporting and Analytics Specialist, Business Intelligence

Manila, National Capital Region, Philippines 4 days ago

Mandaluyong, National Capital Region, Philippines 4 days ago

Makati, National Capital Region, Philippines 2 months ago

Quezon City, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 4 months ago

SQL Data Analyst (Fresh Grads are Welcome to Apply)

Quezon City, National Capital Region, Philippines 2 weeks ago

National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 2 weeks ago

Mandaluyong, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Reports Analyst

    5 days ago

    Pasig, National Capital Region, Philippines NV Group Holdings Pty Ltd. Full time ₱1,200,000 - ₱1,800,000 per year

    About Us:NV Group is a Financial & Legal Services Group that offers credit management, debt collection, and legal services to clients in Australia. NV Group was formed in 2004 with offices in Sydney & Melbourne, Australia, Auckland, New Zealand and Ortigas Center, Pasig, Philippines.Role:The Reports Analyst is responsible for gathering, analysing and...

  • Reporting Analyst

    5 days ago

    Pasig, National Capital Region, Philippines Hudson RPO Full time ₱900,000 - ₱1,200,000 per year

    Reporting Analyst - EMEA (Manila based)As Reporting Analyst, you will join a high performing and best-in-class Hudson RPO Talent Acquisition team, where your main responsibility will be to understand and analyze the recruitment processes to enable proficient information management. Reporting support will be primarily with distributing and maintenance of...

  • Reporting Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldJob Description*Role Title:Reporting AnalystRole LevelCareer Level 3Employment TypePermanent Full TimeCareer...

  • Reporting Analyst

    5 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱1,200,000 - ₱3,600,000 per year

    REPORTING ANALYSTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT ARE WE LOOKING FOR?5 yrs+ experience in similar or related roles.Proven ability to...

  • Reports Analyst Lead

    1 week ago

    Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱420,000 - ₱480,000 per year

    College degree any 4yr course2 years of experience as a Reports AnalystAdvanced Excel skills: knowledge of SQL, VBA, or BI platforms preferredExperience with Talent Acquisition tools or system (ATS, HRIS or other recruitment tools)Skilled in MS Office Suite and Google WorkspaceJob Type: Full-timePay: Php35, Php40,000.00 per monthBenefits:Paid...

  • Reports Analyst Lead

    1 week ago

    Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per year

    2 years of experience as a Reports AnalystAdvanced Excel skills: knowledge of SQL, VBA, or BI platforms preferredExperience with Talent Acquisition tools or system (ATS, HRIS or other recruitment tools)Skilled in MS Office Suite and Google WorkspaceJob Type: Full-timePay: Up to Php40,000.00 per monthBenefits:Paid trainingEducation:Bachelor's...

  • Reporting Analyst – EMEA

    5 days ago

    Pasig, National Capital Region, Philippines Hudson RPO Full time ₱900,000 - ₱1,200,000 per year

    Reporting Analyst – EMEA (Manila based)As Reporting Analyst, you will join a high performing and best-in-class Hudson RPO Talent Acquisition team, where your main responsibility will be to understand and analyze the recruitment processes to enable proficient information management. Reporting support will be primarily with distributing and maintenance of...

  • Reports Analyst Lead

    5 days ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time ₱384,000 - ₱480,000 per year

    Qualifications:College degree any 4yr course2 years of experience as a Reports AnalystAdvanced Excel skills: knowledge of SQL, VBA, or BI platforms preferredExperience with Talent Acquisition tools or system (ATS, HRIS or other recruitment tools)Skilled in MS Office Suite and Google WorkspaceAmenable to work on Pasig and Taguig sitesJob Types: Full-time,...

  • Title: Reports Analyst Lead

    2 weeks ago

    Pasig, Philippines Addforce Human Resource Solution Inc Full time

    Job Title: Reports Analyst Lead Schedule: Shifting schedule Work Set up: Onsite Salary: 35k – 40k max salary offer Work Location: Ortigas, Pasig & Mckinley, Taguig NOTE: KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, CERTIFICATION & TRAINING, TOOLS & SOFTWARE USED ON YOUR CV FOR PAPER SCREENING Job Requirements: - Must be a Bachelor’s...

  • Financial Reporting and Budget Analyst

    1 week ago

    Pasig, National Capital Region, Philippines CIS Bayad Center, Inc. Full time ₱400,000 - ₱800,000 per year

    Financial Reporting & Budget AnalystKey Responsibilities:Prepare and submit in-depth analysis of all financial reports, providing clear insights into financial performance.Consolidate stand-alone and consolidated budget templates, ensuring the inclusion of the latest estimates.Perform monthly variance analysis to compare actual performance against budget...