Head of Operations

4 weeks ago

Manila, National Capital Region, Philippines Cartrackme Full time

Responsibility:

  • Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
  • Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
  • Monitor the daily fitment statistics and be responsible for technicians productivity.
  • Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
  • Provide products and systems training to internal employees and customers when required.
  • Review and approve all billing reports from various service providers.

Requirements:

  • Bachelor Degree in Engineering with outstanding academic performance
  • Minimum of 5 years experience in team management. Experience in a similar industry is an added advantage
  • Proven track record in customer service
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions
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