Head of Operations

4 days ago

Manila, National Capital Region, Philippines Cartrackme Full time

Responsibility:

  • Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
  • Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
  • Monitor the daily fitment statistics and be responsible for technicians productivity.
  • Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
  • Provide products and systems training to internal employees and customers when required.
  • Review and approve all billing reports from various service providers.

Requirements:

  • Bachelor Degree in Engineering with outstanding academic performance
  • Minimum of 5 years experience in team management. Experience in a similar industry is an added advantage
  • Proven track record in customer service
  • Proficient in English
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions
#J-18808-Ljbffr

  • Head of Operations

    1 week ago

    Manila, National Capital Region, Philippines Michael Page Full time

    Join to apply for the Head of Operations role at Michael Page . About Our Client The company is a well-established, large organization in the retail e-commerce industry. Originally in Hong Kong, it is renowned for its commitment to quality and innovation, with a global reach and a diverse product range. The company is expanding to Manila to form its...

  • Head of Operations

    3 days ago

    Manila, National Capital Region, Philippines Michael Page Full time

    Join to apply for the Head of Operations role at Michael Page.About Our ClientThe company is a well-established, large organization in the retail e-commerce industry. Originally in Hong Kong, it is renowned for its commitment to quality and innovation, with a global reach and a diverse product range. The company is expanding to Manila to form its back-office...

  • Head of Operations Management

    1 week ago

    Manila, National Capital Region, Philippines beBeeoperations Full time

    Operations Leadership RoleThis is an exciting opportunity to join our team as a senior operations leader.About the Role:The Operations Unit Head will oversee the management of our Head Office Operations Unit, comprising Cashiering, Remittance, Adjustment, and Endorsement, as well as Production Reconciliation. This role will also collaborate with the IT team...

  • Branch Operations Head

    5 days ago

    Manila, National Capital Region, Philippines China Bank PH Full time

    Branch Operations Head - Area Pool (Ortigas)China Banking Corporation is looking for Branch Operations Heads for our Retail Banking Business Segment.As Branch Operations Head (BOH), you will oversee the day-to-day branch operations and ensure that branch operations adhere to bank policies and procedures. Administratively, the BOH is under the supervision of...

  • Operations Head

    20 hours ago

    Manila, National Capital Region, Philippines San Miguel Corporation - Integrated Farm Specialist, Inc Full time ₱104,000 - ₱130,878 per year

    Hiring company Overview:SMC Integrated Farm Specialist Inc. is a subsidiary of San Miguel Corporation established in 2018.SMC-IFSI is engaged in the management, operation, and maintenance of farms, hatcheries, slaughterhouses, fishpond, storage and various facilities and equipment for breeding, hatching, raising, growing, production, slaughter and / or...

  • Head of Finance Operations,

    20 hours ago

    Manila, National Capital Region, Philippines Parameta Solutions Full time $80,000 - $100,000 per year

    Head of Finance Operations, Parameta SolutionsJoin to apply for the Head of Finance Operations, Parameta Solutions role at Parameta Solutions. Group OverviewThe TP ICAP Group is a world-leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity,...

  • Branch Operations Head

    20 hours ago

    Manila, National Capital Region, Philippines China Banking Corporation (CBC) Full time ₱104,000 - ₱130,878 per year

    The Branch Operations Head shall be responsible for supervising and overseeing the daily operations of the branch and ensuring that policies and procedures are strictly adhered to. Assists the Branch Manager in the preparation of Annual Budget and manpower planning reports and decisions. He is responsible for the administration, control and physical custody...

  • operations head for logistic

    20 hours ago

    Manila, National Capital Region, Philippines Richland United Solutions Inc. Full time ₱600,000 - ₱720,000 per year

    Operations Head – LogisticsJob Overview:The Operations Head in Logistics is responsible for overseeing, managing, and optimizing the company's logistics and supply chain operations. This role ensures efficient movement of goods, cost-effective operations, and compliance with industry standards while maintaining high service levels to clients and...

  • Traffic Operations Head

    20 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per year

    POSITION TITLE: Head of Traffic OperationsDEPARTMENT: Traffic ManagementREPORTS TO: Chief Operating Officer / VP for OperationsJOB SUMMARY:The Head of Traffic Operations will lead and oversee all aspects of traffic management for the expressway. This includes ensuring safe, efficient, and smooth traffic flow, responding to incidents, and maintaining high...

  • Traffic Operations Head

    13 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    OverviewPOSITION TITLE: Head of Traffic OperationsDEPARTMENT: Traffic ManagementREPORTS TO: Chief Operating Officer / VP for OperationsJOB SUMMARY:The Head of Traffic Operations will lead and oversee all aspects of traffic management for the expressway. This includes ensuring safe, efficient, and smooth traffic flow, responding to incidents, and maintaining...