Operations Manager
2 weeks ago
Pointwest is seeking a results-driven Operations Manager (Medical Billing) to lead our revenue cycle operations and manage medical billing teams. The ideal candidate will have deep expertise in healthcare billing, team leadership, and client management. You’ll play a critical role in enhancing service delivery, streamlining processes, and ensuring compliance with industry standards.
Join a company that upholds the values of Leadership, Excellence, and Innovation , and thrives in a culture built on Agility , Accountability , Collaboration , Customer Centricity , and Innovation .
Key Responsibilities
Customer & Stakeholder Success
Act as the primary point of contact for healthcare clients
Ensure timely, accurate billing and claims processing
Resolve escalations and maintain high client satisfaction
Business Growth
Identify and support opportunities for account expansion
Contribute to new client onboarding and healthcare BPO growth
Operational Excellence
Lead billing teams and manage performance against SLAs
Optimize billing workflows and reduce claim denial rates
Drive automation and process improvements
People Development
Coach and mentor team members for skill and career growth
Promote continuous learning, compliance, and professional development
Key Metrics
SLA and KPI attainment (e.g., claim turnaround, AR days, denial rates)
Client satisfaction and retention scores
Process optimization and automation outcomes
Team performance, upskilling participation, and leadership development
Qualifications
Bachelor’s degree in Healthcare Administration, Business, or related field
Minimum 5 years’ experience in medical billing and revenue cycle operations
2+ years’ experience in managing teams or projects in healthcare billing
Proficiency in ICD-10, CPT, HCPCS, and HIPAA compliance
Hands-on experience with EHR and billing systems (e.g., Epic, Kareo, eClinicalWorks)
Strong communication, leadership, and analytical skills
Certification in medical billing/coding is a plus
Experience in healthcare BPO or outsourced billing operations preferred
Ready to lead with purpose and deliver healthcare excellence? Join us at Pointwest.
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