Technical Content Writer

Technical Content Writer (12-month contract) - Remote Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a 2 billion‑dollar valuation and gained a presence in six countries worldwide—Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service more than 300,000 businesses and over 2 million employees. The EH Way We are Mission First – everything we do is driven by our mission. We are Remote First – we champion a remote environment with a preference for asynchronous communication and high autonomy. We are AI First – we use AI to accelerate our mission; AI is core to how we operate, innovate and scale. We are Apolitical – we do not take a position on political or social topics unless it relates to our mission. We Live by Our Values – we role‑model our values 100% of the time. We Expect High Performance – we set a high standard and are not satisfied with being average. This role As our Technical Content Writer, you’ll work with the Head of Digital Engagement and the Content and Community teams, shaping a world‑class, digital‑first customer experience that empowers users to self‑serve, learn and maximise value from Employment Hero’s products. This role is an initial 12‑month fixed‑term contract on a full 5‑day day shift working arrangement from 8:30 AM – 5:30 PM PH time. Your key focus areas will be: Developing, delivering and publishing written content tailored to diverse audiences, ensuring clarity, engagement, and understanding of nuances like payroll and HR. Demonstrating expertise in CSS, HTML and WYSIWYG editors, staying updated on technological advances for content relevance. Regularly updating written content to maintain its relevance. Monitoring the performance of the team’s published content and making adjustments to improve customer engagement and satisfaction. Prioritizing tasks effectively and allocating specific times for various content‑related activities. This will include: Creating, publishing and optimizing engaging digital content (written, visual and video) that supports new products, features and customer education. Ensuring all content aligns with brand, accessibility and quality standards while maintaining technical accuracy. Using tools such as Vimeo, Canva, Asana, Slack, Zendesk and Salesforce to manage projects and collaborate cross‑functionally. Applying SEO and analytics insights to improve content visibility, performance and engagement metrics. Implementing best practices in CSS, HTML and responsive design to ensure digital content is user‑friendly and high‑performing. Partnering with Product, CX, Sales and Marketing teams to translate customer pain points into clear, actionable, educational content solutions. Managing time and priorities effectively to deliver high‑quality content in a fast‑paced, dynamic environment. Who you are To thrive at Employment Hero, you’ll embody The EH Way—focus, agility and an obsession with impact. For this role, you’ll also bring: Proven track record in multimedia digital content creation, delivery and publication. Experience writing customer‑centered, product instructional content for diverse audiences with varying technical knowledge. Technical expertise in CSS, HTML and other relevant technologies. Proficiency in collaboration tools such as Asana, Slack, Zendesk, Salesforce and more. Strong problem‑solving skills and ability to prioritize tasks. Proven record of using data to develop insights that optimize content performance. Familiarity with payroll and HR concepts is an advantage. What we can offer You will work remotely, with flexibility to own your time and impact. You will access cutting‑edge tools that amplify your work, knowledge and outputs. You’ll surround yourself with ambitious, outcome‑driven colleagues who challenge you to do the best work of your life. You’ll own ESOP (employee share options) in one of the world’s fastest‑growing tech companies. You’ll also have access to a wide range of benefits, including a generous parental leave policy, subsidised egg freezing, a WFH office expense budget and outstanding learning & development opportunities. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/. Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position. #J-18808-Ljbffr