Call Center Representative

4 weeks ago

Cebu City, Philippines SMCS Outsourcing Full time

Call Center Representative

SMCS Outsourcing

Salary: ₱20-25K (Monthly)

Work Arrangement: On-site

Location: Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

Experience: No Exp Required

Education: High School / Senior High School

Employment Type: Full-time

Job Description
  • Handle inbound and outbound calls, emails, or chat inquiries from customers.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints and issues in a timely and professional manner.
Responsibilities
  • Perform customer service through multiple channels (phone, email, chat).
  • Maintain product knowledge to assist customers effectively.
  • Escalate issues when necessary and document resolutions.
Qualifications
  • High School or Senior High School diploma (or equivalent).
  • No prior experience required; willing to train.
  • Excellent verbal and written communication skills.
Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

Posted on 16 September 2025

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