L3 Application Support Engineer

Overview

Application Maintenance jobs in the Philippines

248 Application Maintenance jobs in the Philippines

Job Descriptions

Note: This description combines multiple employers and roles. Below are representative responsibilities and qualifications pulled from the posted items. Read individual listings to confirm location, schedule, and requirements.

Application Maintenance / Data Engineer – Philippines

Job Summary

We are seeking a seasoned Level 3 Application Support Engineer (with Data Engineering Specialization) with deep expertise across modern integration and analytics platforms. This role involves advanced incident/issue troubleshooting, performance tuning, and enhancement of enterprise data solutions built on GCP services, ETL tools, and BI platforms to ensure seamless data flow. This position will serve as a technical escalation point and collaborate with cross-functional teams to ensure data reliability, scalability, and business continuity.

Responsibilities

• Maintain and enhance existing data pipelines and workflows
• Develop and manage ETL/ELT processes integrating cloud and on-premises data sources
• Design and implement data models and transformations in BigQuery using DBT
• Monitor and troubleshoot data jobs and orchestrations
• Ensure secure and compliant data access using IAM roles and policies
• Maintain interactive dashboards and reports using Power BI
• Collaborate with cross-technical teams to address issues
• Perform root cause analysis and resolution of data issues in production
• Document data flows, architecture, and operational procedures
• Participate in incident management, change requests, and continuous improvement

Qualifications

• Experience in AMS or Application Support roles
• At least 2 years in Level 3 capacity
• Hands-on experience with at least 1-3 of the following: IICS, SAP BODS, SAP BW, Power BI, Wherescape RED/3D, DBT, BigQuery
• Proficiency in SQL, Python, and data modeling
• Familiarity with GCP data engineering
• Familiarity with ITIL processes and tools like ServiceNow, JIRA
• Excellent communication and problem-solving skills

Work Arrangement

• Work Set-up: Hybrid
• Work Schedule: Rotational Shift (Night Shift typical)
• Work Locations: Manila (Makati City) or Cebu City

Note: Some postings indicate region restrictions; verify eligibility with the employer.

Software Support – Philippines

Job Description

Duties and Responsibilities

• Software administration and maintenance: license optimization, upgrades, testing, and deployment coordination
• Prepare and submit migration plans; coordinate with vendors; maintain audit-ready documentation
• Manage access controls and security for applications; administer email servers and SQL databases
• Prepare automated reports and ensure timely data uploads

Technical Support

• Handle user incidents, coordinate with vendors, document status, and escalate as needed
• Provide user guidance for Office 365 and related tools; conduct trainings as possible
• Develop documentation, runbooks, and knowledge bases

Qualifications

• College degree in Computer-related, Accounting or Engineering fields
• Experience in programming and technical support; Visual Studio, SQL, Crystal Reports
• Web development background; familiarity with APIs, Jira, GitHub, SaaS deployments

Software Support Engineer – Etrading Software

Posted today

Overview

Software Support Engineer with Unix and web application experience to support trading applications worldwide. The role requires strong strategic, analytical, organizational, and interpersonal skills, with ownership and accountability for issues.

Role Highlights

• Support Java/web applications in an AWS infrastructure
• Understand operating systems, devices, and software; improve application performance
• Manage ticketing system and maintain a knowledge base of queries and resolutions
• Root-cause analysis and escalation to Architecture/Development teams
• Monitor platform performance with tools like New Relic or DataDog
• Coordinate cross-functional incident responses and post-incident reviews
• Maintain documentation and runbooks; contribute to monitoring improvements
• Work with product owners, developers, DevOps, and App Support

Requirements

• 5+ years in 2nd/3rd line client-facing application support
• Unix/Linux proficiency; AWS experience; cloud and database skills
• SQL and NoSQL (CosmosDB) experience; experience with Tomcat, Nginx, Kafka, etc.
• APM tooling experience (New Relic, DataDog)
• Excellent communication and ownership mindset; able to work 24x7 shifts

Nice-to-haves

• Experience in telecommunications/IoT; REST APIs; CI/CD with Azure DevOps
• Experience with automated testing and performance tuning
• Networking knowledge and multi-IMSI/eUICC exposure

Notes

Privacy and data protection notices are included in postings. Some listings indicate onsite requirements and probationary period details. Regional eligibility varies by employer.

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