Client Engagement Officer
4 weeks ago
Join to apply for the Client Engagement Officer role at Security Bank Corporation Join to apply for the Client Engagement Officer role at Security Bank Corporation The RoleAs a Client Engagement Officer you will be responsible for engaging Business Banking clients through voice and digital channels to drive product sales, deliver portfolio actions or comply with internal requirements.How you'll contributeDrive Sales – Proactive outbound calling to existing customers to introduce and promote full Business Banking product and service suite. Depending on product, sales may be directly closed by job holder or referred to on-location sales team to close. Customer Engagement – Ensure periodic contact with Business Banking clients to build relationship, verify contact details, gather market intelligence and create sales opportunity. Perform welcome calls or new product confirmation calls. Market Intelligence – Gather market trends or client insights (e.g. wallet sizing) in the course of conducting outbound calls. This will aid in needs or risk identification. Service Excellence – In the event customer engagement led to the identification of a service issue, raise the relevant incident ticket for resolution and where possible, monitor till closure. Anti Attrition / Win Back – As part of Business Banking’s regular campaign, initiate service calls to reactivate existing or win-back past clients What we’re looking forBachelor's degree in Business Administration, Financial Management, Economics, Marketing or other related fields Candidates should have at least 3 years of relevant experience Working knowledge of banking and financial products, especially loans, an advantage About Security BankSecurity Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service and Sales Industries Banking Referrals increase your chances of interviewing at Security Bank Corporation by 2x Get notified about new Officer jobs in Makati, National Capital Region, Philippines . 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