Service Desk Representative

6 hours ago

Quezon City, National Capital Region, Philippines J-K Network Services Full time

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.
<br>
<br>Position: Service Desk Representative (Hybrid)
<br>Company Industry: BPO Company
<br>Work Location: Eastwood, Quezon City
<br>Work Schedule: Shifting Schedule
<br>Salary: Php30,000 - Php40,000 (Negotiable)
<br>Training: On Site Work Set-up
<br>After the Training: Hybrid Work Set-Up
<br>
<br>Benefits
<br>Government-mandated benefits
<br>HMO coverage
<br>13th Month Pay
<br>Leave credits
<br>Joining bonus
<br>
<br>Job Responsibilities
<br>Provide exceptional customer service by delivering tailored solutions that meet the unique needs of commercial banking clients.
<br>Ensure full compliance with banking policies and regulations while proactively identifying and addressing current and future client needs.
<br>Serve as the primary phone-based point of contact, delivering timely and accurate support across a wide range of commercial banking products and services.
<br>Work closely with internal teams and stakeholders to resolve client inquiries and concerns efficiently and effectively.
<br>Perform other related duties and responsibilities as assigned.
<br>
<br>Job Requirements
<br>Open for Undergraduate
<br>At least 2-3 years Call Center experience
<br>Amenable to work in a shifting schedule
<br>Amenable to attend face to face interview once requested
<br>Amenable to work in Q.C.
<br>
<br>Recruitment Process
<br>Assessment (FACE TO FACE)
<br>HR Screening (PHONE)
<br>Operations Interview (FACE TO FACE)
<br>Reference Check
<br>Job Offer

  • it service desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    NOW HIRING: IT Service Desk1.) BGC, Taguig ₱20,000 – ₱45,000 Salary Package Shifting Schedule | Onsite Virtual Interview Start Date: ASAP Qualifications: 2 years local/internal/international IT Service Desk experience2.) Eton Centris, Quezon City ₱35,000 – ₱40,000 Salary Package Shifting Schedule | Onsite Virtual Process Start Date: ASAP...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Systemantech Full time

    Job Description:The IT Service Desk is responsible for providing first-level technical support to end-users, ensuring timely resolution of IT issues and service requests. The role involves remote troubleshooting, proper ticket documentation, and clear communication to maintain efficient IT operations.Duties and Responsibilities:Provide Level 1 technical...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time

    We are excited to announce a new on-site IT Service Desk position in Quezon City (Quezon Avenue area) on a fully on-site, rotating shift schedule. This role involves supporting an international BPO account, requiring at least 3 years of IT Service Desk experience.Key QualificationsExperience: Minimum 3 years in an IT Service Desk or Technical Support role...

  • IT Service Desk

    7 days ago

    Quezon City, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time

    We are excited to announce a new on-site IT Service Desk position in Quezon City (Quezon Avenue area) on a fully on-site, rotating shift schedule. This role involves supporting an international BPO account, requiring at least 3 years of IT Service Desk experience. Key QualificationsExperience: Minimum 3 years in an IT Service Desk or Technical Support role...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines AUMTREND PH INC Full time

    Responsibilities:Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users.Resolve or Route incidents and requests to appropriate teamsCoordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User Access and Exit...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines AUMTREND PH INC Full time

    Provides front line help desk services including receiving, evaluating and scheduling requests for IT support. Troubleshoots computer software and hardware issues over the phone. Creates help desk tickets/work orders from phone and/or email requests for repair. Forwards requests to IT staff as necessary.Oversees the ticket queue, ensuring the equitable...

  • IT Service Desk

    2 weeks ago

    Quezon City, National Capital Region, Philippines AUMTREND PH INC Full time

    Responsibilities:Managing, prioritizing, and documenting incoming questions and service desk ticketsResolving technical issues quickly and efficientlyInstalling and configuring software and meeting end-user needsEscalating any serious problems to the relevant departments and teamsEnsuring optimal network performancePerforming system updates, tests, and...

  • Service Desk

    2 weeks ago

    Makati City, National Capital Region, Philippines Ascendion Full time

    The resource will provide comprehensive end-user and technical support related to Microsoft 365 and Outlook during the migration and pre-migration phases. The services include, but are not limited to, the following:User Support and AssistanceProvide 24/7 end-user assistance throughout the migration and pre-migration phases.Deliver high-quality customer...

  • Service Desk

    7 days ago

    Makati City, National Capital Region, Philippines Ascendion Full time

    The resource will provide comprehensive end-user and technical support related to Microsoft 365 and Outlook during the migration and pre-migration phases. The services include, but are not limited to, the following:User Support and AssistanceProvide 24/7 end-user assistance throughout the migration and pre-migration phases.Deliver high-quality customer...

  • IT Service Desk

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Unison Computer Systems Full time

    DUTIES & RESPONSIBILITIESAcknowledge support tickets and responds to user requests via calls or email or other means of communication.Follow-up on support tickets to ensure that the problem has been resolved.Test the systems or applications if properly resolved to ensure that it is working properly before resolve the incident request.Assists VIP's and update...

Locations with the most jobs