Director, Support

3 weeks ago

Manila, Philippines Tricentis GmbH Full time

**About the role** Tricentis is looking for an experienced Support leader who focuses on high quality service delivery to our customers and partners. The Director of Support will be a key member of our global support leadership team and take responsibility for the APAC Support organization. **Key responsibilities** We’re seeking a leader who cares deeply about the tone and experience that our Manila-based team interacts with every day. This person will be a large part of driving that engagement on-site as one of the most senior leaders in-region. Additionally, this person will contribute greatly to the global Support culture as the APAC team supports clients in all time zones (and works with various Tricentis teams globally).**Qualifications** 10+ years of experience in customer support 5+ years people management experience in a fast-paced, high-growth enterprise software environment. Experience managing and developing managers, leaders and teams.Demonstrable leadership, communication, and stakeholder management skills.Data-driven mindset with a deep understanding of customer experience metrics. Ability to travel internationally as needed. **Key Competencies:** Run towards change: ability to constantly challenge the status quo, positioning the company for world-class customer retention, company scalability, and competitive advantages Strong leadership and team-building skills Excellent communication and interpersonal abilities, both written and verbal Serve Our Customers & Communities: Create a positive experience with each interaction. * Market competitive salary + success-oriented bonus.* Day 1 HMO coverage with 3 free dependents.* Hybrid work arrangement* Work with the market leader in model-based automation testing.* Supportive and engaged leadership team.* Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice* We’re a global company#J-18808-Ljbffr

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